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Why Humble Leadership is Underrated

September 12, 2018 By Patti Cotton Leave a Comment

Why Humble Leadership is Underrated
Image Credit: Shutterstock

When people hear the words “humility” and “leadership” in the same sentence, it’s often hard for them to grapple.   

But this leadership trait is misunderstood – and underrated.

If you’ve been thinking that you need more charisma and a touch more swagger in order to instill confidence and trust in your followers, think again. 

Possessing humility is often perceived as weak and unsure, or lacking confidence. And certainly, if you appear to be a pushover, you will soon be disregarded and dismissed.  

However, humility does not mean you are a doormat. Instead, it means to keep your gifts and talents in perspective, recognizing those of others as equally valuable. A humble leader is outwardly focused and oriented toward others, keeping their welfare in mind. 

Sadly, we have long been drawn to the “celebrity effect” of those who exhibit great charm and big personality. Throughout history, we have migrated toward those with an extra dose of narcissism, equating this with know-how, expertise, and the confidence to see things through.  

Indeed, a certain “swagger” can be productive. Changemakers such as Napoléon Bonaparte, John D. Rockefeller, and Steve Jobs have made great impact. Jack Welch and George Soros, whether you agree with their approach or not, are gifted strategists who are creating legacy through seeing the big picture and taking the risks necessary to make change. 

Yet, such narcissism has its dark side, as well, including the leader being highly distrustful and emotionally isolated. Narcissistic leaders can begin to believe they are larger than life and develop Hubris Syndrome, which can stunt and cripple an organization’s effectiveness. Such leaders focus strongly on their own value and ideas and eclipse the value and contributions of others. Their self-management can decrease to the point where sudden outbursts and raging are considered acceptable to them – as long as it is they who are doing the raging. Such a lack of relational skills can be extremely damaging to others and to the enterprise. 

Conversely, the humble leader learns from criticism and admits mistakes. He empowers followers to learn and develop and listens to the perspectives of others to broaden possibilities. He holds employees responsible for results and takes his own personal risks for the greater good. 

As we connect these dots, we can see how followers would be inspired to commit to a humble leader. Such an approach would create a positive and supportive culture. And within the organizational structure, when this is present, the employee body responds favorably as a whole, with greater commitment, engagement, productivity, creativity and innovation…all the things that a business needs to head successfully into the future. 

Indeed, the benefits of humility on a large scale is exposed through Jim Collins’ research. In his book Good to Great, the author studied nearly 1,500 companies over 30 years. The companies he selected were considered of average or near average performance just prior to a transition. However, after the transition point, they outperformed the market by nearly three times over the 15 years that followed.  

Collins asked why.  

What was the difference in those that made this amazing shift – and those that did not? His researchers found two distinct characteristics among the leaders of these companies: humility and a steely determination to do the right thing for the company, no matter how painful. 

What is your humility quotient? Ask yourself the following questions:

  1. Do I recognize the value of others’ contributions? 
  2. Do I invite people to voice their ideas and challenges? 
  3. Do I seek feedback regularly and act on it? 
  4. Do I listen to various perspectives with the mindset of learning something new? 
  5. Do I admit my mistakes when I discover my behaviors or actions are faulty?  
  6. Do I change direction when I find I am leading down the wrong path? 
  7. Do I work for the good of the organization and not for myself? 

Begin to refocus on the examples of great leaders such as Benjamin Franklin and Mahatma Gandhi. What about them can you emulate more? 

Learn from great leaders such as George Washington, who admitted imperfection, but changed course. At a certain point in his career, Washington realized that his ambition outperformed his virtue. When he made the shift to a more humble leadership approach by serving others and the cause of justice, he changed the course of history. 


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

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Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

What Should Keep a Leader Awake at Night

August 1, 2018 By Patti Cotton Leave a Comment

What Should Keep a Leader Awake at Night
Image Credit: Shutterstock

As a leader, you are consumed with many moving parts.

These are some of the cycle of thoughts that keep you awake at night.

  • Holding on to good talent.
  • Keeping the business units aligned and performing at their best.
  • Increasing revenue while keeping costs down.

But what should keep you as a leader awake at night is a bit different.

Facing this issue head on will help you rest well, because it has a universal effect on all those areas that are the current causes of sleep deprivation for most leaders.

It has to do with moving into the future successfully. And there are three steps you can take that will help propel you forward.

The organization of the future is already here. It is yours, if you want to accept the challenge. Three things will help you set the right foundation so you can move forward with much greater ease. You’ll find them outlined below, along with some great reading materials to help you do so.

Three Ways to Help Move Your Organization into the Future

1. Assess your ability to adapt.

How effectively do you flex with change?

These days, it is no longer a question of coping. We work in a global marketplace, where a business shift in China means impact on business in Southern California. Agility is de facto a top focus for the leader. Do you find yourself resisting change or embracing it?

For more on a growth mindset that will help you sharpen your agility and adaptability, the following book will help: Mindset by Carol Dweck, PhD.

2. Maximizing your talent.

At the team level, you should be asking yourself how you can empower your team to help you lead. You may already be great at empowering great talent, but have you thought about pooling their brain trust on issues you normally own as part of your bailiwick?

Begin to bring your executive team together on issues you normally take care of, and present these for discussion and learning. Not only will you be mentoring at a greater level for succession planning, you may also learn a few things that will help your decisions to become your best.

For more on “teams leading teams,” see the article “The Symphonic C-Suite: Teams Leading Teams” by Deloitte experts Agarwal, Bersin, Lahiri, Schwartz, and Volini.

3. How can you get ahead of the curve?

Can you actually predict trends before they happen? If so, your competitive edge will now take you firmly – and first – into the future.

Does this sound impossible? You can actually grow your visioning skills to make the “what if” a palpable tool for your strategic planning.

To flex your ability in this, begin by reading the book Anticipate: The Art of Leading By Looking Ahead by Rob-Jan de Jong, PhD. Expand your visionary capacity with practical tools provided by this Wharton professor to change your ability to stay ahead of the curve.

Here is what we know: the organization of the future is here. Whether we accept the challenge depends on continuously sharpening the skills to do so. Let me know how you enjoy these resources.


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Jumpstart Company Performance with Trust

July 4, 2018 By Patti Cotton Leave a Comment

Jumpstart Company Performance with Trust
Image Credit: Shutterstock

How high is the trust quotient in your company? If it’s low, you are among the 47% of American companies currently losing significant dollars and competitive edge.

How does trust affect company performance?

Well, compared with people at low-trust companies, people at high-trust companies report: *

  • 74% less stress
  • 106% more energy at work
  • 50% higher productivity
  • 13% fewer sick days
  • 76% more engagement
  • 29% more satisfaction with their lives
  • 40% less burnout

And those factors have everything to do with individual, team, and company performance.

So now what? How do you raise the trust quotient in your organization?

Here are some important steps to building greater trust.

1. Create shared agreement.

You’ve set company goals, but has your workforce integrated these to support them? When was the last time you had your executive team review their areas to ensure these are aligned with the company-wide goals? Do the metrics and milestones support the goals? Are there any conflicting processes or practices that might silo teams from one another?

If so, ferret these out ruthlessly. Otherwise, you are pitting teams against one another, thus causing mistrust to grow.

2. Respect shared accountability.

What are your practices for setting expectations, reporting on progress, and measuring against your projected success?

If any of these are missing, this will create questions and assumptions about the work of others. In the absence of information, people will create stories to make meaning. Unless you have a regular communication process that keeps everyone in the loop, someone may be assuming others are sleeping on the job – or worse. Assumptions are deadly because they erode trust.

3. Be honest.

Do you foresee you will be unable to deliver a product to a customer? Mentor honesty to your company. Make the difficult call to let the customer know as soon as you are aware. Your customer may not be pleased, but will appreciate your integrity.

Once this happens, re-examine your processes and practices to see what needs adjusting so that this is not a trend.

Are you in the planning stages of a downsizing or merger? Plan out your communication plan to your employees. Delivering tough messages is unpleasant, but saying nothing and surprising people is a trust-breaker.

4. Treat mistakes as points of learning.

Model this for your workforce.

Admitting you were wrong about something and sharing what you have learned from it shows others they can do so, as well.

The quickest way to cut creativity and innovation to the quick is to support a culture of perfection. If your employees get the message that perfection is king, they will play it safe by under-committing and performing at a safe, sub-par level because they don’t trust the company to regard them in the same light if they make a mistake.

Celebrate mistakes. It means you support learning, which is part of a successful future.

5. Facilitate “whole-person” growth.

Are you losing employees when they find promotion opportunities outside of your company?

It may be time to chart out the employee journey, with clear tracks, and supportive education and growth opportunities for both personal and professional development.

The organization of the future will keep learning and development as top priority, bringing meaning and fulfillment to its employee base. This creates a trust in them that you have their interests in mind.

When have you experienced a lack of trust at your company? How did you approach remedying this?

*Source: Zak, Paul. “The Neuroscience of Trust.” Harvard Business Review, Jan-Feb 2017.


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Three Ways Compassion Makes Your Business Better

June 20, 2018 By Patti Cotton Leave a Comment

Three Ways Compassion Makes Your Business Better
Image Credit: Shutterstock

In a recent CBS This Morning interview, Jeff Weiner, CEO of LinkedIn, expressed the importance of compassion in the workplace.

Regarding the organization of the future, Jeff said, “It’s about walking the walk… It’s about looking at different perspectives…it’s about those interpersonal or soft skills…that will set yourself, your team, and the organization up for success.”

To some people, this may sound like fluff.

After all, what’s love got to do with it?

How do you link compassion with success in a way that makes business sense?

First, let’s define what compassion is – and what it isn’t. A short definition of compassion is to have concern for the well-being of others. For more on this – and to learn what it isn’t – see my article on compassion and boundaries.

How does having concern for the well-being of others increase the bottom line?

Here are three ways compassion directly impacts your revenues.

1. Communication.

When compassion is absent from communication, it reflects a lack of willingness to walk in the other person’s shoes.

It is evidenced by little or no interest in hearing the perspectives of others, or in seeking to understand. It is also evidenced by a heightened tendency for reactive and judgmental thinking.

Poor communication can actually cost your company an average of $26,041 in productivity per employee per year. It can cost your managers the ability to perform the work and manage others; and it can cost you your leadership reputation.

2. Team and organizational alignment.

When compassion is absent from a company, teams and team members within teams work in silos.

Silos are responsible for missed deadlines, arguments over who is responsible for what, distrust, poor assumptions about others, conflict – the list goes on. The energy in such a business is negative and draining to the soul, and productivity is low as a result of it.

Do you consider yourself a compassionate leader? Be careful. Hubris Syndrome can creep up quickly, and you may discover you have actually compromised your leadership. For more on this, see my article: “Can You Lead with Heart and Get Results?”

3. Competitive advantage.

Caring for others gives you a corporate edge. But when compassion is absent, it has been proven to compromise your employees’ feelings of safety and loyalty.

They doubt that learning, collaboration, and innovation are possible at your company and can shut down, which impacts the bottom line. Service quality suffers without compassion, and the employee’s desire to empathize with others and move beyond personal bias to form a team suffers as well.

It is time to identify and take action on strategies for the workplace that ignite compassion, because, as you see, love and results do, indeed, go hand in hand.

Inspired by the book, Awakening Compassion at Work: The Quiet Power that Elevates People and Organizations (Berrett-Koehler Publishers, 2017, 272 pages)


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Has Your Leadership Expired?

June 13, 2018 By Patti Cotton Leave a Comment

Has Your Leadership Expired?
Image Credit: Shutterstock

There is much buzz about “the organization of the future” as the top business focus around the globe. Indeed, in a world-wide survey conducted by Deloitte Touche Tohmatsu Ltd, the focus takes first place among 11 other key issues facing executives today as they ask themselves how to keep their respective companies sustainable into the next generation and beyond.

This makes sense. What leader doesn’t want his or her company to move into the future successfully? Those leading realize that, as technology and shifting customer demands transform the business landscape, they will need to restructure the organization, including many processes, roles and responsibilities, and other moving parts in order to deliver services and products.

But leadership needs to change, too.

In order to lead the organization of the future, to support required new approaches, ways of thinking, doing, workforce shifts, and so much more, leaders will need to up their game.

Is your leadership up to it?

Or is it out of date?

Top tenets of the organization of the future include operating at a faster pace, adapting more quickly to market demands, acquiring new knowledge more rapidly, and embracing dynamic career demands.

What will the leaders of today need to do in order to prepare for this?

The answer lies beyond a traditional emphasis on horizontal development, which concentrates on acquiring additional information, skills and competencies.

Instead, leaders will also need to add a focus on their vertical development – developing more complex and sophisticated ways of thinking.

This only makes sense: a more complex world mean that the organization needs to respond in kind.

To do this, we need a more sophisticated way of seeing and making sense of things so that we can lead effectively.

Here are some highlights of vertical development. Do you reflect these in your leadership?

  • Strategic Thinking 2.0

Your strategic thinking sees many patterns and connections. Gone is the black and white thinking of the past. It’s time to become comfortable with uncertainty as the norm instead of having a high need for certainty.

  • Leading Change

Success is no longer defined as achievement of individuals and teams, but a realization of a shared vision. Change is embraced as a culture and is a collaborative, ongoing process.

  • Leading Across Boundaries

Are you focused on the success of your own area of responsibility? This will be termed “siloed thinking,” and replaced by working in partnership with other functions. Brain-trusting will become a regular way of thinking and doing.

How do you develop these traits and practices in yourself, your team, and your employee base?

Nick Petrie, author of “Vertical Leaders,” www.CCL.org, outlines a 3-pronged approach that can support your growth initiative:

  1. Intense stretch experiences

Provide periodic “bursts” of learning stimulation by providing a challenging work initiative or project that stretches current thinking and skills.

  1. New ways of thinking

Hold periodic meetings with an outside facilitator with the intent of challenging beliefs and behaviors to develop higher thinking. During these meetings, choose two to three difficult business issues to surface beliefs, biases, and mental models so that you can collectively challenge these and shift thinking.

  1. Strong developmental networks

Use peer coaching to see through the eyes of different stakeholders and learn how to work on real-life issues incorporating multiple considerations.

As you review the suggestions above, you no doubt recognize that these kinds of shifts require dedication and time. However, without this commitment, your enterprise will probably become a casualty of the coming changes. Making the effort to meet the future now is an investment that will surely pay off today, as well as tomorrow.


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

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