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Four Tips to Help You Build Good Political Skills

August 22, 2018 By Patti Cotton Leave a Comment

Four Tips to Help You Build Good Political Skills
Image Credit: Shutterstock

The term “political shark” is well-known to many. We use this term in criticism because it has a negative connotation of someone who is self-serving and uses such savvy to do whatever it takes to move ahead.

But if you are a minnow and not a shark in this arena, it is time to learn how to swim better and faster. Because politically skilled people are able to maximize and leverage relationships in the world to foster connections, trust, and influence others – all things that are necessary for transformational leadership.

If you have everyone’s interest in mind – yours, theirs, and the organization’s interests – your ability to network and to influence others in order to accomplish personal and organizational goals can be transformational.

In fact, Gerald Ferris, a management and psychology professor at Florida State University, says that a political shark can be genuine, authentic, straightforward and effective, conjuring up a much different picture than most of us tend to have. Ferris says that there are four behaviors to political skill: social astuteness, interpersonal influence, networking ability, and apparent sincerity.

How do you develop this skill? How do you learn to navigate “workplace waters” to get things done in a way that is mutually beneficial?

Here are 4 tips to help you begin building your political skills.

1. Build your network.

Build it with many different groups, both inside and outside of the organization. Your networking ability is key to cultivating relationships. And relationships can develop into followership to help you reach targeted goals.

2. Listen deeply.

Be genuinely interested in your network, and listen deeply. Make the interpersonal connections to build bonds and trust. Tend and care for these connections with genuine interest.

3. Be confidently respectful of others and yourself.

Your sincerity in respecting your interests, the interests of others, and of the organization makes the difference in developing strong followership and mentoring others to do the same.

4. Connect the dots.

Social astuteness is important to political navigation. Understanding how your interests and the interests of others can be mutually beneficial as they support the organization is what creates a true win-win situation.

Of these four steps, which one do you estimate you need to work on most? Mastering all four will help you not only to become more influential to get things done, but will also allow you to develop more meaningful, fruitful relationships.


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

What Should Keep a Leader Awake at Night

August 1, 2018 By Patti Cotton Leave a Comment

What Should Keep a Leader Awake at Night
Image Credit: Shutterstock

As a leader, you are consumed with many moving parts.

These are some of the cycle of thoughts that keep you awake at night.

  • Holding on to good talent.
  • Keeping the business units aligned and performing at their best.
  • Increasing revenue while keeping costs down.

But what should keep you as a leader awake at night is a bit different.

Facing this issue head on will help you rest well, because it has a universal effect on all those areas that are the current causes of sleep deprivation for most leaders.

It has to do with moving into the future successfully. And there are three steps you can take that will help propel you forward.

The organization of the future is already here. It is yours, if you want to accept the challenge. Three things will help you set the right foundation so you can move forward with much greater ease. You’ll find them outlined below, along with some great reading materials to help you do so.

Three Ways to Help Move Your Organization into the Future

1. Assess your ability to adapt.

How effectively do you flex with change?

These days, it is no longer a question of coping. We work in a global marketplace, where a business shift in China means impact on business in Southern California. Agility is de facto a top focus for the leader. Do you find yourself resisting change or embracing it?

For more on a growth mindset that will help you sharpen your agility and adaptability, the following book will help: Mindset by Carol Dweck, PhD.

2. Maximizing your talent.

At the team level, you should be asking yourself how you can empower your team to help you lead. You may already be great at empowering great talent, but have you thought about pooling their brain trust on issues you normally own as part of your bailiwick?

Begin to bring your executive team together on issues you normally take care of, and present these for discussion and learning. Not only will you be mentoring at a greater level for succession planning, you may also learn a few things that will help your decisions to become your best.

For more on “teams leading teams,” see the article “The Symphonic C-Suite: Teams Leading Teams” by Deloitte experts Agarwal, Bersin, Lahiri, Schwartz, and Volini.

3. How can you get ahead of the curve?

Can you actually predict trends before they happen? If so, your competitive edge will now take you firmly – and first – into the future.

Does this sound impossible? You can actually grow your visioning skills to make the “what if” a palpable tool for your strategic planning.

To flex your ability in this, begin by reading the book Anticipate: The Art of Leading By Looking Ahead by Rob-Jan de Jong, PhD. Expand your visionary capacity with practical tools provided by this Wharton professor to change your ability to stay ahead of the curve.

Here is what we know: the organization of the future is here. Whether we accept the challenge depends on continuously sharpening the skills to do so. Let me know how you enjoy these resources.


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Man or Machine: Who Will Win in the Workplace of the Future?

July 11, 2018 By Patti Cotton Leave a Comment

Man or Machine: Who Will Win in the Workplace of the Future?
Image Credit: Shutterstock

What’s smarter than a human being?

A group of human beings.

Putting our heads together to come up with brilliant ideas and implementation has been recognized for centuries as “brain-trusting,” and is well-known for the rich perspectives, problem-solving, and creativity it can generate.

But now that machines loom larger and smarter, will this mean that we lose brain trust to brawn?

The experts project a loss of 800 million jobs by 2030 to machines.

How will you remain viable and vibrant in the new age of artificial intelligence (AI)?

AI is currently viewed as both an exciting development and a terrible threat. The advances we are able to make today and tomorrow are critical to meet an ever-growing complex world. Yet, we also realize that what has previously been accomplished by humans can now be taken over, at least in part, by machines.

What does that mean for meaningful work for us and for those generations that succeed us?

Will we lose our workplace to the machine?

No.

In fact, work may become more meaningful than ever before – if you and your organization are prepared to meet it.

It is important to understand that we continue to design machines that can take over automated tasks and mundane, repetitive work. We are seeing this in the operation and support of factories and production lines, customer call operations, document classification, and other areas.

With this development, machines will indeed replace a large part of the workforce that has previously performed these tasks.

In addition, machines are now capable of performing other more complex activities such as those requiring the processing of data streams, real-time knowledge, etc. Again, machines will dominate in this particular arena.

Then what is left for us?

How can AI actually benefit and bring more meaningful work opportunities to the human part of the future workforce?

Here are three ways:

1. Opportunities for vertical development.

Instead of emphasizing hard skills and competencies, focus will be on vertical development: developing the ability to perform more complex and adaptive thinking and to “see” with a greater lens and make sense of a world growing in complexity.

Our charge will be oversight and management of machines, rather than performing the tasks.

Abilities required of us at greater levels will be adaptability, network thinking, judgment, and creativity. Acquiring these skills means more career opportunities and greater flexibility in work choices open to us.

The good news is that each of us has been given the seeds to develop vertically – and there are proven ways to develop it systematically.

2. Opportunities to support the need for belonging and growth.

Human beings seek to belong, and they seek growth.

The workplace plays a critical role in helping people to do this. Those organizations embodying a culture of collaboration and offering individual and group growth opportunities will support these needs.

Further, this will benefit the company by lowering employee turnover, and heightening engagement, satisfaction, and productivity. Machines cannot create and support this culture – it is the people alone who are empowered to do this.

What does your company need in order to support this need for belonging and growth?

3. Opportunities to tap into collective intelligence (CI) to become the organization of the future.

CI is shared or group intelligence that emerges from the collaboration and collective efforts of many. And it is key to moving an organization into the future.

Gone is the hierarchical business model of one “general” at the top, several “sergeants” at the next levels, and many “foot soldiers” carrying out the tasks.

Instead, teams are leading teams, from top to bottom – to sideways. As leaders now demand greater leadership at every level, their workforces demand to have more voice and participation in leading the company forward.

We recognize the power of this collective, and welcome the rich brain trust it provides.

As we incorporate greater vertical development, a sense of belonging, and collective intelligence, this means we will have the ability to operate at a higher level of intelligence and meaning than we have ever experienced. And that is pretty exciting!

So where do we go from here? What’s your burning question or concern about man and machine in the workplace?


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Jumpstart Company Performance with Trust

July 4, 2018 By Patti Cotton Leave a Comment

Jumpstart Company Performance with Trust
Image Credit: Shutterstock

How high is the trust quotient in your company? If it’s low, you are among the 47% of American companies currently losing significant dollars and competitive edge.

How does trust affect company performance?

Well, compared with people at low-trust companies, people at high-trust companies report: *

  • 74% less stress
  • 106% more energy at work
  • 50% higher productivity
  • 13% fewer sick days
  • 76% more engagement
  • 29% more satisfaction with their lives
  • 40% less burnout

And those factors have everything to do with individual, team, and company performance.

So now what? How do you raise the trust quotient in your organization?

Here are some important steps to building greater trust.

1. Create shared agreement.

You’ve set company goals, but has your workforce integrated these to support them? When was the last time you had your executive team review their areas to ensure these are aligned with the company-wide goals? Do the metrics and milestones support the goals? Are there any conflicting processes or practices that might silo teams from one another?

If so, ferret these out ruthlessly. Otherwise, you are pitting teams against one another, thus causing mistrust to grow.

2. Respect shared accountability.

What are your practices for setting expectations, reporting on progress, and measuring against your projected success?

If any of these are missing, this will create questions and assumptions about the work of others. In the absence of information, people will create stories to make meaning. Unless you have a regular communication process that keeps everyone in the loop, someone may be assuming others are sleeping on the job – or worse. Assumptions are deadly because they erode trust.

3. Be honest.

Do you foresee you will be unable to deliver a product to a customer? Mentor honesty to your company. Make the difficult call to let the customer know as soon as you are aware. Your customer may not be pleased, but will appreciate your integrity.

Once this happens, re-examine your processes and practices to see what needs adjusting so that this is not a trend.

Are you in the planning stages of a downsizing or merger? Plan out your communication plan to your employees. Delivering tough messages is unpleasant, but saying nothing and surprising people is a trust-breaker.

4. Treat mistakes as points of learning.

Model this for your workforce.

Admitting you were wrong about something and sharing what you have learned from it shows others they can do so, as well.

The quickest way to cut creativity and innovation to the quick is to support a culture of perfection. If your employees get the message that perfection is king, they will play it safe by under-committing and performing at a safe, sub-par level because they don’t trust the company to regard them in the same light if they make a mistake.

Celebrate mistakes. It means you support learning, which is part of a successful future.

5. Facilitate “whole-person” growth.

Are you losing employees when they find promotion opportunities outside of your company?

It may be time to chart out the employee journey, with clear tracks, and supportive education and growth opportunities for both personal and professional development.

The organization of the future will keep learning and development as top priority, bringing meaning and fulfillment to its employee base. This creates a trust in them that you have their interests in mind.

When have you experienced a lack of trust at your company? How did you approach remedying this?

*Source: Zak, Paul. “The Neuroscience of Trust.” Harvard Business Review, Jan-Feb 2017.


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Three Ways Compassion Makes Your Business Better

June 20, 2018 By Patti Cotton Leave a Comment

Three Ways Compassion Makes Your Business Better
Image Credit: Shutterstock

In a recent CBS This Morning interview, Jeff Weiner, CEO of LinkedIn, expressed the importance of compassion in the workplace.

Regarding the organization of the future, Jeff said, “It’s about walking the walk… It’s about looking at different perspectives…it’s about those interpersonal or soft skills…that will set yourself, your team, and the organization up for success.”

To some people, this may sound like fluff.

After all, what’s love got to do with it?

How do you link compassion with success in a way that makes business sense?

First, let’s define what compassion is – and what it isn’t. A short definition of compassion is to have concern for the well-being of others. For more on this – and to learn what it isn’t – see my article on compassion and boundaries.

How does having concern for the well-being of others increase the bottom line?

Here are three ways compassion directly impacts your revenues.

1. Communication.

When compassion is absent from communication, it reflects a lack of willingness to walk in the other person’s shoes.

It is evidenced by little or no interest in hearing the perspectives of others, or in seeking to understand. It is also evidenced by a heightened tendency for reactive and judgmental thinking.

Poor communication can actually cost your company an average of $26,041 in productivity per employee per year. It can cost your managers the ability to perform the work and manage others; and it can cost you your leadership reputation.

2. Team and organizational alignment.

When compassion is absent from a company, teams and team members within teams work in silos.

Silos are responsible for missed deadlines, arguments over who is responsible for what, distrust, poor assumptions about others, conflict – the list goes on. The energy in such a business is negative and draining to the soul, and productivity is low as a result of it.

Do you consider yourself a compassionate leader? Be careful. Hubris Syndrome can creep up quickly, and you may discover you have actually compromised your leadership. For more on this, see my article: “Can You Lead with Heart and Get Results?”

3. Competitive advantage.

Caring for others gives you a corporate edge. But when compassion is absent, it has been proven to compromise your employees’ feelings of safety and loyalty.

They doubt that learning, collaboration, and innovation are possible at your company and can shut down, which impacts the bottom line. Service quality suffers without compassion, and the employee’s desire to empathize with others and move beyond personal bias to form a team suffers as well.

It is time to identify and take action on strategies for the workplace that ignite compassion, because, as you see, love and results do, indeed, go hand in hand.

Inspired by the book, Awakening Compassion at Work: The Quiet Power that Elevates People and Organizations (Berrett-Koehler Publishers, 2017, 272 pages)


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

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