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Three Ways to Assess Your Personal Effectiveness

December 27, 2017 By Patti Cotton 1 Comment

Three Ways to Assess Your Personal Effectiveness
Image Credit: Shutterstock

How effective are you?

Things are going well, but you sometimes wonder if you could step up your game – but where to start?

There are three quick ways you can find out.

I recently worked with an executive we will call Sam, who shared that she felt things were going fine. She suspected, however, that she could do better.

“I don’t have anything specific I can put my finger on,” Sam said. “But I’ve been sitting in this chair a long time, and carry out my responsibilities easily. I’m just wondering if I am contributing my best if things run so smoothly.”

“You are wise to check in on this,” I answered.  “Too many executives don’t pause to ask themselves that question. One can easily fall into complacency – and this leads to a rut from which it is difficult to climb. But you are avoiding such a scenario altogether by asking yourself the question, ‘Am I contributing my best?’”

Sam shifted in her chair. “If I’m really honest, I also feel like I’m not growing and learning right now, so that I push the edges of what’s possible for me as a leader. It’s not that I want to change positions or anything like that – it’s just that I wonder if I could be even more effective right where I am. You know – personal growth.”

“Again, great reflection, Sam.” I said. “And there’s much we can do in this arena. But a great place to start is to take a quick assessment of how you are doing. This requires that you be candid with yourself as you go through some careful questioning. And then, if you want a full picture – to see if others have the same perception of your leadership as you do, you will include a few others in this same process.”

“That’s a little daunting,” Sam answered. “But you are probably going to tell me that it is valuable, or you wouldn’t have suggested it.”

“Yes,” I replied. “When we take a careful look at ourselves and assess how we are doing, we are seeing from our lens only. Getting feedback from others helps us to understand how others see us in these same areas. There are often surprises.”

Sam sat back. “You know, I really get that. We have someone here who feels he is a confident and decisive person. But many of us have said that he has a blind spot – that he is actually a poor listener and doesn’t include others in important decisions.”

“Now you are getting it!” I said.

Sam and I worked on some quick questions and process to include others in her mini-assessment. After doing this, she reported some great discoveries that served as the basis for her personal development plan going forward.

How are you doing?

Here are some questions to help you begin your assessment.

Following these questions, I’ve outlined the three ways you can use these. And whether you choose to self-assess, or to include others, it is important to appreciate candor and openness as part of the process, remembering that any feedback you get is valuable to your growth and to your future.

Questions for the Assessment Process

  1. Who am I as leader when I am at my best?
  2. What keeps me from being at my best as a leader?
  3. What do I need more or less of to be at my best as leader?
  4. What do I consider my top strengths?
  5. How do I use these to benefit my work? My team and colleagues? The company?
  6. Where do I see growth opportunities to use more of these strengths in my work?
  7. In what area(s) do I feel there is more personal growth opportunity for me?
  8. How would this enhance my work results? My leadership? How would this benefit my team, colleagues, and the company?
  9. Where in my work do I feel I could be even more effective? Where in my leadership could I do the same?
  10. If I were to work on one thing to be more effective, what would it be? How would this benefit my team? My colleagues? The company?

3 Ways to Assess Your Personal Effectiveness

1. Perform a self-assessment.

Take some time away from the office to sit in a quiet, reflective space. Journal out your answers. Handwriting instead of typing connects the head and heart and will produce deeper, richer results.

2. Have a heart-to-heart discussion with your leader.

Ask her if she will sit with you and answer some questions that will help you to become more effective. Ask her for details or scenarios when you aren’t sure about her answers, or when something isn’t clear to you. It’s important for you to have a clear visual as to when and how you come across in a certain way, or how your results show, so that you can be more aware and manage yourself more effectively.

3. Perform a mini-360° assessment.

Select from those colleagues and reports with whom you work most closely (you may even include a key customer!).

Follow the same process as you do with your leader in #2 above. Select a handful carefully – perhaps 3-5. Be courageous by including those for whom you feel less affinity, or those you fear might be harsh in their feedback. Remember that if one person provides you feedback that is unlike that from the others and does not seem true, you can choose to discount it, or to see this as a growth opportunity to forge a better, closer relationship with that person to test it out.

Once you have gathered your feedback, you will have a rich source of information from which to draw for your personal leadership growth.

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Four Types of Leadership Behaviors You Can’t Do Without

December 13, 2017 By Patti Cotton Leave a Comment

Four Types of Leadership Behaviors You Can’t Do Without
Image Credit: Shutterstock

How many leadership behaviors have you read about? Ten? Twenty? Another number?

Pretty mind-boggling, isn’t it? And if you are like many, such a sea of varying information can cause you to simply put the latest article aside and go back to doing things the way you know how.

In the world of leadership development, schools of thought are just as varied, and this means that I, as executive coach, can choose to use an assessment that evaluates 10 areas, or 26 areas.

So, now what?

If you are seeking to fast-track your leadership in this new year, I advise that you focus on enhancing just a small subset of four leadership behaviors.

Just four areas.

New research reveals that these four types of leadership behaviors account for 89% of leadership effectiveness, especially for front-line leaders. (Source: McKinsey’s Organizational Health Index https://www.mckinsey.com/)

McKinsey & Company surveyed 81 organizations, diverse in industry and geography (agriculture, consulting, energy, government, insurance, mining, and real estate in North America, Latin America, Asia, and Europe).

The results showed the following four areas of leadership to be most important, explaining 89% of the variance between strong and weak organizations in terms of leadership effectiveness.

  1. Supporting others.
  2. Solving problems effectively.
  3. Operating to follow through for results.
  4. Seeking different perspectives.

What does this mean for you?

Well, what it doesn’t mean is that you just need these four and then you can sit back and relax. But what it does mean is that, as you review your leadership commission and where to start, it may well be with these four.

Rating yourself on a scale of 1-5, how do you feel you measure up?

I’ve included some reflective questions to help you begin your assessment:

Supporting others.

Do you operate with authenticity, and show a sincere interest in those around you? Do you seek to inspire and build trust? Are you adopting the approach “tough on issues, tender on people”?

Solving problems effectively.

Are you thoughtful as you analyze and consider best options for action? Do you seek to be proactive in identifying and anticipating challenges, and to come up with solutions, rather than to react too quickly without the information you need, risking a poor decision?

Operating to follow through for results.

Do you marry vision and supporting strategy to action? Have you mastered the behaviors required to meet your goals and objectives, and can you manage people, products, and process effectively so that outcomes are a reflection of your best work?

Seeking different perspectives.

As esoteric as it sounds, do you “seek first to understand, then to be understood?” (Stephen Covey, The 7 Habits of Highly Successful People). Do you ask your team members to contribute ideas for performance improvement? Are you keeping the pulse on changes in the environment that are likely to influence your company and your work?

Developing any one of these four is a game-changer, and I will tell you frankly that you probably won’t do this alone. Why? It is one thing to be self-aware about the changes one needs to make, and it’s quite another to be able to effectuate those shifts and make them part of who you truly are. You will need to tap into some kind of expert support to step into more of this potential.

This said, the first step to change is to identify the needed change. So, where will you start? What will give you the greatest ROI in your own leadership?

And secondly, who might help you get there?

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Three-Direction Checklist for Leadership Effectiveness

December 6, 2017 By Patti Cotton Leave a Comment

Three-Direction Checklist for Leadership Effectiveness
Image Credit: Shutterstock

Your role requires that you lead. You may be in charge of a team, a greater area of responsibility, or even an enterprise.

Yet, if you think your job is to simply lead those who report to you, think again.

You need to manage up, down, and sideways.

Why?

Because strong team leadership is not enough to support the enterprise effectively. Research continues to prove this as we examine what works – and what doesn’t – to align culture, increase business impact, and frankly, to ensure your career success.

Effective leadership means that you need to be able to develop trust, forge shared accountability, and strengthen your influence at every level in the organization.

How do you do this? By managing this up, down, and across.

Here’s a quick checklist – can you identify where you need to strengthen your leadership in managing?

Managing Up

Are you aligned with your leader’s agenda? As you work with your CEO, your board, or other leader, are you focusing on strategic issues and demonstrating financial results? Or does your own agenda distract from these key areas, wasting time, energy, money, and brainpower?

Many a seasoned leader has fallen into complacency with what works for their particular team. In doing so, their ability to see the larger picture diminishes. If you find yourself in the latter situation, you will want to acquire or revive your company-wide lens to connect your role and your team’s charge to the organizational agenda.

Managing Down

Have you aligned your reports’ work to the agenda of the company? Or have the growing demands placed on your area strayed from the larger agenda? When I first begin work with a company in growth mode, I frequently discover that teams may be working on things that have little to do with the current company agenda.

Shifting priorities at the top means close communication at all levels to share this so that all are supporting the enterprise in their focus, responsibilities, and assigned work. When was the last time you re-examined your reports’ roles, assigned projects, and accompanying goals and deadlines, to make sure these align with the company’s direction and focus?

Managing Across

Have you aligned with your colleagues, both intra- and inter-team, so that you support shared accountability and success? Or are you shooting virtual arrows at your colleagues and their teams because they are holding you back or interfering with your ability to deliver?

The lion’s share of productivity problems in an organization result from a lack of commitment and ability to solve problems between teams. Forging strong ties and agreeing to keep communication channels open for this are key to keeping employees engaged and motivated, and your customer’s journey an excellent one.

Where do you stand as you review these three areas? What is the one thing you can do now to move forward in this area so that you can capture greater success?

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Three Shifts to Help Your Team Make Better Decisions

November 29, 2017 By Patti Cotton Leave a Comment

Three Shifts to Help Your Team Make Better Decisions
Image Credit: Shutterstock

Do you ever feel as though your team has the potential for better decision-making power, but it’s just not happening?

Are you and your team stuck in autopilot and missing out on sharpening your creative edge?

What can you do when you need to help your team make better decisions?

Help them to up their game through shifting their mental, emotional, and physical space.

Shifting Mental Space

You will need to pull your team members out of auto mode. Decisions are made two ways: the first is automatic, instinctive and emotional; and the second is deliberate, slow, and logical. Teams, like individuals, can hit a comfort level in their performance and slide into autopilot when making decisions. This is dangerous, because sliding into autopilot does not require our full attention and this means drifting into limited, biased thinking and missing some pretty important stuff.

When I work with teams to sharpen their competitive edge, I often find that they are stuck because of biased thinking. This is not unusual – we all have biases. These biases are formed by making sense of our world so that we can navigate with a feeling of safety and security. But these biases also get in the way of our best thinking – our out-of-the-box, creative, innovative thinking – that allows us to develop a competitive edge.

What is a tip-off that your team suffers from biased thinking? Language.

Statements like, “That won’t work because…” or “We’ve always done it that way…” “We just don’t have the workforce/budget/green light/(fill in the blank with your own) to be able to do that…”

A simple shift in language may be all you need begin stepping into better thinking. Instead of asking the question, “What should we do?” ask the question, “What could we do?”

What if the limiter did not exist? What if the budget problem was not there? Step outside the box for a moment and start brainstorming. Then, only when you have come up with the “what,” do you back into the “how.” Ask the question, “How might we accomplish this with a limited workforce? Other?” Get creative.

Shifting Emotional Space

Personal agendas and turf issues may interfere with best team thinking. However, once your team is in “brainstorming mode,” its members will be less likely to call themselves out on any personal agendas they have which are holding the team back from its best decisions. A case in point is with a recent client’s top executive team that could not seem to arrive at a decision regarding how to proceed with plant expansion. Arguments for over-extension, no budget, and other deterrents kept coming up in conversation.

Finally, I asked the following question: “If these things were not an issue, what would you need in order to feel comfortable about expanding?”

Mumbling somewhat, two of the executives questioned who would be overseeing the process and the new plant. Then one finally said, “Well, it doesn’t feel good knowing that this might pare down my area of responsibility. If that happens, my career track will slow down tremendously.” The other executive nodded in agreement. And there it was – the real issue. The fear of losing political ground and potential for greater leadership was getting in the way.

I’m happy to say that we figured out that situation to everyone’s ultimate satisfaction. But how do you get in front of this kind of scenario so that it doesn’t slow down or interfere with the group’s best decision-making?

Ask the following at the beginning of the process: “What are the concerns each of you has that we will need to take into account as we explore options?” And give time for each of them to explore their thoughts with the rest of the group. This will uncover limiters that even they didn’t know they had until given the opportunity to reflect. Once you have everyone’s feedback, you’ll want to let them know that if they will just face into some out-of-the-box thinking with you, you’ll then make every effort to make the decision a win-win for everyone.

Shifting Physical Space

Take your team out of the office. Get them into a different physical environment.

Let’s face it – it’s tough to change ways of thinking overnight, and you will need to incorporate the approaches I’ve outlined above over time to realize greatest gains. Meanwhile, work calls and decisions must be made now. To get your team members to begin thinking more creatively and with greater attention, get them out of the office and their work attire.

Book a space at the beach, mountains, or other location that removes them from “office think.” Start your time by asking each of them how life is right now, whether they are renovating a home, planning a vacation… In other words, connect on a personal level before business. Then, frame the meeting with a fun exercise to foreshadow creative decision-making before you get into the meat of the meeting.

One exercise for this that I like a lot is Karl Duncker’s Candle Problem exercise. Duncker was a psychologist who developed this exercise in the first part of the 20th century to test functional fixedness and cognitive bias.

Subjects are given a candle, a box of thumbtacks, and a box of matches, and asked to fix the lit candle to the wall so that it will not drip wax onto the table below. Because the objects are so familiar, this makes it difficult for the subjects to think past using them in abnormal ways.

If you would like to learn more, and discover the solution, see this YouTube video or this short Wikipedia write-up that explains it.

The next time you and your team have some important decision-making at hand, try these three shifts, and let me know how this worked for you.

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

How to Quit Holding Your Own Company Back

October 4, 2017 By Patti Cotton Leave a Comment

How to Quit Holding Your Own Company Back
Image Credit: Shutterstock

Are you holding your own company back?

It’s easy to blame a stagnant or waning business on external factors, but one thing is sure: a CEO’s ability to flex with changing conditions isn’t enough.

It is important to get out ahead of the pack and remain in front. How do you do this?

First, it’s necessary to admit that things that affect your business change daily. They always have, and they always will. Disruptive technologies, a fluctuating economy, and many other factors that affect customer demand and the ability to do business surface constantly. This is not new – it’s simply uncomfortable.

The only variable is you, the CEO. Because even though the world witnesses many failed businesses, there are many others that survive and thrive.

How can you be sure you are not holding your own company back? That is a book in itself.

Here are the top three reasons CEO’s keep their businesses from flourishing, and how you can get out of your company’s way.

1. Step outside limiting biases.

Are you operating your company in the same way with the same information and taking the same approach to your business that you did just a handful of years ago? These days, companies staying in front are asking what needs to shift and change, and they do a spot-check assessment every six to nine months.

This one thing can change the entire trajectory of a business’s lifespan. If you are operating off a strategic plan that is more than 18 months old, you’re in trouble. It is time to re-evaluate. You may be meeting your objectives, but these objectives and their strategies may already be second-best in a changing marketplace. If your strategic plan isn’t being translated into correlating action, it is…

Time to review.

2. Stop limping along with that under-performing employee.

Do you have an under-performing employee who has been there for decades, but holding back the future? Are you feeling high-jacked because of the perceived loyalty this person carries by their longevity with the company?

This is a tough one, especially for family-owned businesses. If you are on the fence about someone in your own company, ask yourself how this is affecting your other employees and company outcomes. If you think about it, by holding onto this person, you are damaging not only his or her immediate area and the work, but hurting the morale of an entire employee base, the product or service your customers enjoy, and the future of what you are able to do.

Time to reassess.

3. Step ahead of the curve instead of riding with it.

If you think reading the Wall Street Journal, the Harvard Business Review, and trade magazines are feeding you the information you need in order to stay ahead of the competition, think again.

Reading these are great for staying on top of what is currently happening, but taking in reported information that has already occurred will not help you to develop the foresight you need in order to get out in front.

Are you ready to flex your visionary skills? Change the conversations you are having with other business owners. You may still ask the question, “What are you seeing and what are you doing about it?”

But you need to push farther in the discussion. Questions like, “What do you think might happen because of it?” are vital to stretching your ability to survey the horizon. And taking time to play this out is important.

A follow-up question is, “If we couldn’t deliver services ‘this way,’ how might delivery look to reach the end consumer?”

Time to stretch.

How might you be holding your own company back?

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

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