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Beware of Hubris Syndrome

February 28, 2018 By Patti Cotton Leave a Comment

Beware of Hubris Syndrome
Image Credit: Shutterstock

You have a successful track record. Your company is doing well. But over a period of time, you have lost touch with your employees.

In fact, when you aren’t in the room, they may describe you as “calloused” or uncaring.

But they don’t know what it takes to run a business. You can’t always stop to be warm and fuzzy with everyone.

Is that true?

Not necessarily.

You may be suffering from the beginnings of hubris syndrome.

Neuroscientist Sukhvinder Obhi has found that power damages our mirror-neurological activity — the neurological function that indicates the ability to understand and associate with others.

“David Owen, a British physician and parliamentarian, has dubbed this phenomenon hubris syndrome. He defines this as a ‘disorder of the possession of power, particularly power which has been associated with overwhelming success, held for a period of years.’” (Hougaard, et al).

Are some people just born with an inability to handle power?

Or is a hardened profile required to rise to – and stay at the top?

Hubris syndrome is actually an acquired personality change in people who assume positions of power. There are a few key symptoms that indicate one is suffering from this, and one particularly dark side to it is an inability to have compassion for other people. This can lead to devastating effects, and we’ve all witnessed this. Martin Winterkorn and the Volkswagen scandal. Martin Shkreli of Turing Pharmaceuticals. Hisao Tanaka of Toshiba.

These business leaders are among those who, over time, developed a greed and lust for more power. This caused them to lose their ability to feel compassion for others.

And the results were disastrous.

You are probably saying that you could never turn into a Winterkorn or Shkreli. And hopefully, you are right. However, if you have been in a position of power for some time, you will want to check on your ability to feel and exercise compassion.

Compassion moves beyond empathy, which is the ability to read and feel the emotions of others.

Compassion is a proactive commitment to contribute to the happiness and well-being of others. It’s an intentional attitude that, through regular practice, can be strengthened and become the hallmark of your leadership.

Here are some first steps to begin cultivating your compassion:

1. Seek to support others in your connections.

Each time you interact with others, begin by asking yourself, “How can I be of benefit to this person?” This turns your focus outward and strengthens your intentional commitment to their happiness.

2. Identify a family member who could use some support, or someone in your work who is a difficult personality.

Meditate on that person and send caring thoughts about their well-being. A common intention that people hold for this particular exercise is to repeat the statement, “May you be free from suffering. May you have joy and ease.”

3. Exercise compassion for yourself.

Where are you lacking compassion for yourself? Identify where you might be holding yourself to an impossible standard, or figuratively beating yourself up for past mistakes. Forgive yourself and move forward. Unless we can forgive our own errors, we cannot really do so for others.

You will notice as you begin an intentional compassion practice that your sense of purpose and contribution begin to grow alongside. And, funny thing, others respond well to practiced compassion. Your employees will begin to feel recognized and valued. Trust grows. And in turn, engagement, morale, and all the things that you need in order to sustain your business.

This creates a win-win situation.

(Reference: Hougaard, Rasmus; Jacqueline Carter and Louise Chester. Power Can Corrupt Leaders. Compassion Can Save Them. Harvard Business Review, 2/15/2018.)


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Three Shifts to Help Your Team Make Better Decisions

November 29, 2017 By Patti Cotton Leave a Comment

Three Shifts to Help Your Team Make Better Decisions
Image Credit: Shutterstock

Do you ever feel as though your team has the potential for better decision-making power, but it’s just not happening?

Are you and your team stuck in autopilot and missing out on sharpening your creative edge?

What can you do when you need to help your team make better decisions?

Help them to up their game through shifting their mental, emotional, and physical space.

Shifting Mental Space

You will need to pull your team members out of auto mode. Decisions are made two ways: the first is automatic, instinctive and emotional; and the second is deliberate, slow, and logical. Teams, like individuals, can hit a comfort level in their performance and slide into autopilot when making decisions. This is dangerous, because sliding into autopilot does not require our full attention and this means drifting into limited, biased thinking and missing some pretty important stuff.

When I work with teams to sharpen their competitive edge, I often find that they are stuck because of biased thinking. This is not unusual – we all have biases. These biases are formed by making sense of our world so that we can navigate with a feeling of safety and security. But these biases also get in the way of our best thinking – our out-of-the-box, creative, innovative thinking – that allows us to develop a competitive edge.

What is a tip-off that your team suffers from biased thinking? Language.

Statements like, “That won’t work because…” or “We’ve always done it that way…” “We just don’t have the workforce/budget/green light/(fill in the blank with your own) to be able to do that…”

A simple shift in language may be all you need begin stepping into better thinking. Instead of asking the question, “What should we do?” ask the question, “What could we do?”

What if the limiter did not exist? What if the budget problem was not there? Step outside the box for a moment and start brainstorming. Then, only when you have come up with the “what,” do you back into the “how.” Ask the question, “How might we accomplish this with a limited workforce? Other?” Get creative.

Shifting Emotional Space

Personal agendas and turf issues may interfere with best team thinking. However, once your team is in “brainstorming mode,” its members will be less likely to call themselves out on any personal agendas they have which are holding the team back from its best decisions. A case in point is with a recent client’s top executive team that could not seem to arrive at a decision regarding how to proceed with plant expansion. Arguments for over-extension, no budget, and other deterrents kept coming up in conversation.

Finally, I asked the following question: “If these things were not an issue, what would you need in order to feel comfortable about expanding?”

Mumbling somewhat, two of the executives questioned who would be overseeing the process and the new plant. Then one finally said, “Well, it doesn’t feel good knowing that this might pare down my area of responsibility. If that happens, my career track will slow down tremendously.” The other executive nodded in agreement. And there it was – the real issue. The fear of losing political ground and potential for greater leadership was getting in the way.

I’m happy to say that we figured out that situation to everyone’s ultimate satisfaction. But how do you get in front of this kind of scenario so that it doesn’t slow down or interfere with the group’s best decision-making?

Ask the following at the beginning of the process: “What are the concerns each of you has that we will need to take into account as we explore options?” And give time for each of them to explore their thoughts with the rest of the group. This will uncover limiters that even they didn’t know they had until given the opportunity to reflect. Once you have everyone’s feedback, you’ll want to let them know that if they will just face into some out-of-the-box thinking with you, you’ll then make every effort to make the decision a win-win for everyone.

Shifting Physical Space

Take your team out of the office. Get them into a different physical environment.

Let’s face it – it’s tough to change ways of thinking overnight, and you will need to incorporate the approaches I’ve outlined above over time to realize greatest gains. Meanwhile, work calls and decisions must be made now. To get your team members to begin thinking more creatively and with greater attention, get them out of the office and their work attire.

Book a space at the beach, mountains, or other location that removes them from “office think.” Start your time by asking each of them how life is right now, whether they are renovating a home, planning a vacation… In other words, connect on a personal level before business. Then, frame the meeting with a fun exercise to foreshadow creative decision-making before you get into the meat of the meeting.

One exercise for this that I like a lot is Karl Duncker’s Candle Problem exercise. Duncker was a psychologist who developed this exercise in the first part of the 20th century to test functional fixedness and cognitive bias.

Subjects are given a candle, a box of thumbtacks, and a box of matches, and asked to fix the lit candle to the wall so that it will not drip wax onto the table below. Because the objects are so familiar, this makes it difficult for the subjects to think past using them in abnormal ways.

If you would like to learn more, and discover the solution, see this YouTube video or this short Wikipedia write-up that explains it.

The next time you and your team have some important decision-making at hand, try these three shifts, and let me know how this worked for you.

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

A Powerful 5-Step Planning Tool

September 6, 2017 By Patti Cotton Leave a Comment

A Powerful 5-Step Planning Tool for Executives to Finish Strong

A Powerful 5-Step Planning Tool for Executives to Finish Strong

It’s September.

If you are an executive in charge, acting “on purpose” to guide your team or entity to this year’s finish line is crucial.

I know it’s already on your mind.

Yet September is usually when I see executives start to slide.

 They have pushed hard during the first couple of quarters, and have allowed the summer’s workplace to slow things down.

Psychologically, it’s pretty tough to pick back up after ramping up and slowing down. It can cause stress, a feeling of overload as you try to get back on track, and a sense of being behind that can follow you through December 31st.

In fact, you may feel just a wee bit tired and demotivated just reading this, because you know what I mean.

Are you ready to get in front of this so you finish the year strong, avoiding the stress and overload that comes with year-end frenzy?

It’s time to get intentional.

I can help you do that so you finish out the next quarter in a strong and productive way that helps you and your team celebrate effectiveness and achievement.

It’s something I use with my private clients, no matter what time of year, to ramp up their success.

The 5-Step Powerful Planning Tool

1. Review your business foundation.

Gather your team and review your mission, vision, and values statements. Together, these should comprise a strong and exciting philosophy that does not change. These share the inspiration, the “why” of what you do that will fuel your motivation and drive over the next 90 days. Get clear on these before proceeding to step 2.

2. Assess your progress to date.

Review your current goals and strategies. Are these currently meeting and exceeding your business objectives? How well? Refer to any milestones and benchmarks associated with them to see if you are firmly on track, or if you need to adjust or shift any approaches you take to finish out the year. Celebrate the wins, cut the losses, and above all, quickly eliminate any work associated with that which is not working. Clear the deck for your last quarter.

3. Determine your priorities for the next quarter.

What priorities rise to the top? Identify or review the initiatives and projects associated with these. If you find it difficult to triage, do a quick analysis of priorities and projects so that you don’t hang on to the misnomer that “everything is equally important.” Take the lean and mean approach so you can finish strong, allow your team to be recognized well, and save your sanity.

4. Outline your 90-day action plan.

Working a 90-day action plan is incredibly effective at keeping you and your team motivated and energized, if you will include incremental milestones and short-term wins. So, as you identify major projects and activities, responsible parties and key stakeholders, ask yourself: What are the incremental milestones we can celebrate at the end of 90 days? Where are the best short-term wins to be captured that will support longer-range goals? And finally, do a quick assessment to ensure that the plan and its tenets support the enterprise’s mission, vision, and values. This is a great team-building exercise.

5. Up-level your ability to execute.

Use this 90-day action plan to perform a “personal 360°” on your plan and yourself. Have your team do the same, and then come together to discuss so that you can best support one another.

Here are questions to ask yourself:

  • As I look to the end of this next quarter, what commitments, activities, and calendar items do I need to shift, put aside, and/or eliminate in order to accomplish the 90-day action plan’s objectives?
  • What are those personal leadership behaviors I need to adopt in order to do well?
  • What needs eliminating?
  • What needs shifting?
  • What does meeting with my team to assess progress look like?
  • And how shall we celebrate our success at the end of these next 90 days?

I hope you enjoy this process as much as have my clients. They have used this for team-building, heightening performance, productivity, and morale.

What are your biggest barriers to meeting year-end goals? How do you move past these in order to succeed?

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Taking Your Manifesto to Work

August 30, 2017 By Patti Cotton Leave a Comment

Taking Your Manifesto to Work

Part III of Making Your Leadership Work

Is your leadership only in your head? You should be taking your manifesto to work.

Here’s a pet peeve of mine: anything that sounds great in theory, but doesn’t teach you how to use it.

This is especially true of leadership. There’s a lot of “feel good” stuff out there and heady theory about what leadership is, who you ought to be, and how it should work.

But what do you do with this?

Unless you can apply your knowledge practically, on the job, knowledge is not power, contrary to the old adage. You just walk around thinking about it and living off the warm and fuzzy feelings that thinking about leading can generate.

You and your leadership will just sit in your head.

How do you fix this?

You learn how to make the powerful connections that put your knowledge to work.

The power in possessing knowledge is always the same, whether it’s learning how to lead or perfecting your backstroke in the swimming pool.

You have to practice. You actually have to take your knowledge and apply it to learn how to master it.

So when it comes to your leadership manifesto – your beliefs as to who you are as leader, what is important, and how you intend to act on these beliefs, there’s a big hole.

And it’s taking your manifesto to work – seeing how it can make significant change.

How do you do that?

Well, first you must have developed your leadership manifesto. If you haven’t crafted your manifesto, click here.

And then, you need to put your manifesto to work by defining the impact it can make on the enterprise. This powerful visioning will serve as your inspiration for all you do.

To do this, you’ll need a piece of paper and pen or pencil. And then…

  • Position the paper so that it is in “landscape” mode.
  • Draw lines to make three columns on the paper.
  • Across the top, your column headers will be (left to right): “Manifesto Statement,” “The Enterprise,” and “The Transformation”
  • In the left-hand column, under the heading “Manifesto Statement,” list out the key statements from your manifesto.
  • Across from each statement in the “Manifesto Statement” column, and under the heading “The Enterprise,” write how the enterprise can be positively affected because of the statement.
  • Example: If your manifesto statement reads, “Leadership is not so much about technique and methods as it is about opening the heart,” then across from that, your statement about how it can affect the enterprise might be, “We have created a culture that cares and is involved.”
  • Across from each statement in the middle column, “The Enterprise,” list the resulting transformation in “The Transformation” column. “My employees are more creative and engagement, resulting in a superior product.”

Here it is so that you can see the relationship between your leadership manifesto and how you can impact the enterprise.

 

Manifesto Statement The Enterprise Transformation
Leadership is not so much about technique and methods as it is about opening the heart. We have created a culture that cares and is involved. Our employees are more creative and engaged, resulting in a superior product.

 

Continue with each statement from your manifesto until you have exhausted the list. As you review your paper, congratulate yourself. You have just outlined the impact that your unique leadership can have on the enterprise – and the world.

Once you have defined the unique impact you can make with your leadership, you will identify those strategies that will best support this intended impact, and then, the actions necessary to effectuate them.

How will you put your leadership manifesto to work?

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

How to Create Your Leadership Manifesto

August 23, 2017 By Patti Cotton Leave a Comment

 How to Create Your Leadership Manifesto

Part II of Making Your Leadership Work

Does your leadership count, or are you just the next “suit in a seat” in a succession of many?

If you want to make a significant impact on the world around you, you need to take a stand.

It’s time to revisit your leadership manifesto.

Don’t have one? It’s time to craft yours.

A manifesto is a declaration of principles that include your:

  • Intentions – what actions you intend to take
  • Key beliefs – your stance on things
  • Vision – the world as you wish to see it

There are a few reasons formulating your leadership manifesto is important.

It’s a formidable exercise in authenticity.

Authoring your manifesto forces you to identify your most important beliefs – a “stop and think” exercise for most of us. Then, it requires that you create a powerful vision in response to these beliefs, and to outline your intentions about how to create the change. If you think about it, this is a formidable exercise in stating who you are and what is important to you above all.

It brings focus to your work.

Your manifesto brings tremendous focus, helping you to reflect on what aligns – and what does not – in your work and life.

It helps you to stay the course in turbulent times.

Your manifesto serves as a GPS, supporting your ability to move toward your vision, even in the midst of significant challenges.

Ready to craft your leadership manifesto? Sit in a quiet place and reflect on the questions below. Many executives with whom I work go through these questions twice. During the first round, they answer the questions in the context of life; during the second round, they relate it to the workplace.

  1. I believe in ____
  2. I want to live in a world where ____
  3. Here is what I know for sure: _____
  4. The one problem I want to solve during my life _____
  5. The changes the world will see as a result ______
  6. What is at stake here is ______
  7. I will show the world ____

As you review your answers, what becomes clear for you? And what, in your life and work, needs to change?

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

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