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Three Ways Humility Can Make You a Better Leader

July 18, 2018 By Patti Cotton Leave a Comment

Three Ways Humility Can Make You a Better Leader
Image Credit: Shutterstock

Rick Warren once said, “True humility is not thinking less of yourself; it is thinking of yourself less.”

In a business world where ego has often been confused with strength and vision, proposing humility as a leadership trait has, in the past, been difficult to accept. Yet today, we realize that in order to lead well and make impact, bringing out the best in others by putting their interests and the interests of the company first is paramount.

This requires leaving your ego at the door.

Top-down leadership is, in fact, outdated and counterproductive. In the business world, we have witnessed terrible situations where this approach has gotten out of hand, and ego has given way to hurting many people on a large scale: Martin Wintercorn and the Volkswagen scandal, Hisao Tanaka of Toshiba, Martin Shkreli of Turing Pharamaceuticals… (For more about this, see my article “Beware of Hubris Syndrome.”)

Through these situations and many other lessons learned, leading with humility is paramount.

Today, even when a company’s organizational chart still resembles a pyramid, the roles and responsibilities throughout the enterprise call for leadership at every level.

Ownership and autonomy are fostered up, down, and sideways throughout the enterprise. Accountability is still king, but the difference now is that it is mutual. Shared decision-making is embraced. A culture where the people come first naturally produces best outcomes because it promotes in the workforce the feelings of trust, purpose, motivation, and engagement.

Since humility creates the type of environment that is needed for the organization of the future, we must intentionally incorporate it into leading. Being selfless with the larger agenda of leading an organization and primarily concerned with the well-being of the organization and the people in it is what works.

Here are three ways your own leadership can become even more impactful with humility.

1. Stop micromanaging, and empower your people.

Where are you hoarding a “top-down” attitude in your leadership?

Do you find yourself reticent to delegate because others might not do it as well as you? This is an indication that you are not empowering your team – and this means you are short-changing the company. I’ve coached many executives and business owners who fear letting go. If this is you, come up with a plan to mentor so that you can effectively support the present as well as the future.

2. Listen and learn to model personal growth.

Keep yourself on an honest and supportive growth journey by joining or forming a group of like-minded leaders who are willing to share, introspect, encourage, and hold each other accountable.

Be open to the ideas and perspectives of others in your company and receive feedback as a gift and not a criticism. Modeling your own growth allows others to embrace their own development opportunities and fosters a strong and productive learning culture.

3. Admit your mistakes and course-correct.

Are you avoiding having to deal with a poor strategic move? Perhaps you have hired a key individual who has turned out to be toxic. Or it may be that you have turned the company’s attention to a new initiative that is damaging its ability to deliver services or products to your current customers.

If you are sending out messages such as, “That’s just the way he is – just work as best you can,” or “Once we get through this, things should settle down,” you are modeling avoidance.

Instead, model accountability to them and the organization. Decide on a plan to course-correct, and implement it. Show your people that it is human to make mistakes – and that it is true leadership to deal with them and learn from them.

Humility is not being servile or weak.

It is being strong and confident enough to keep your focus on the bigger purpose and all that goes into making this a success. And that is true leadership.


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Man or Machine: Who Will Win in the Workplace of the Future?

July 11, 2018 By Patti Cotton Leave a Comment

Man or Machine: Who Will Win in the Workplace of the Future?
Image Credit: Shutterstock

What’s smarter than a human being?

A group of human beings.

Putting our heads together to come up with brilliant ideas and implementation has been recognized for centuries as “brain-trusting,” and is well-known for the rich perspectives, problem-solving, and creativity it can generate.

But now that machines loom larger and smarter, will this mean that we lose brain trust to brawn?

The experts project a loss of 800 million jobs by 2030 to machines.

How will you remain viable and vibrant in the new age of artificial intelligence (AI)?

AI is currently viewed as both an exciting development and a terrible threat. The advances we are able to make today and tomorrow are critical to meet an ever-growing complex world. Yet, we also realize that what has previously been accomplished by humans can now be taken over, at least in part, by machines.

What does that mean for meaningful work for us and for those generations that succeed us?

Will we lose our workplace to the machine?

No.

In fact, work may become more meaningful than ever before – if you and your organization are prepared to meet it.

It is important to understand that we continue to design machines that can take over automated tasks and mundane, repetitive work. We are seeing this in the operation and support of factories and production lines, customer call operations, document classification, and other areas.

With this development, machines will indeed replace a large part of the workforce that has previously performed these tasks.

In addition, machines are now capable of performing other more complex activities such as those requiring the processing of data streams, real-time knowledge, etc. Again, machines will dominate in this particular arena.

Then what is left for us?

How can AI actually benefit and bring more meaningful work opportunities to the human part of the future workforce?

Here are three ways:

1. Opportunities for vertical development.

Instead of emphasizing hard skills and competencies, focus will be on vertical development: developing the ability to perform more complex and adaptive thinking and to “see” with a greater lens and make sense of a world growing in complexity.

Our charge will be oversight and management of machines, rather than performing the tasks.

Abilities required of us at greater levels will be adaptability, network thinking, judgment, and creativity. Acquiring these skills means more career opportunities and greater flexibility in work choices open to us.

The good news is that each of us has been given the seeds to develop vertically – and there are proven ways to develop it systematically.

2. Opportunities to support the need for belonging and growth.

Human beings seek to belong, and they seek growth.

The workplace plays a critical role in helping people to do this. Those organizations embodying a culture of collaboration and offering individual and group growth opportunities will support these needs.

Further, this will benefit the company by lowering employee turnover, and heightening engagement, satisfaction, and productivity. Machines cannot create and support this culture – it is the people alone who are empowered to do this.

What does your company need in order to support this need for belonging and growth?

3. Opportunities to tap into collective intelligence (CI) to become the organization of the future.

CI is shared or group intelligence that emerges from the collaboration and collective efforts of many. And it is key to moving an organization into the future.

Gone is the hierarchical business model of one “general” at the top, several “sergeants” at the next levels, and many “foot soldiers” carrying out the tasks.

Instead, teams are leading teams, from top to bottom – to sideways. As leaders now demand greater leadership at every level, their workforces demand to have more voice and participation in leading the company forward.

We recognize the power of this collective, and welcome the rich brain trust it provides.

As we incorporate greater vertical development, a sense of belonging, and collective intelligence, this means we will have the ability to operate at a higher level of intelligence and meaning than we have ever experienced. And that is pretty exciting!

So where do we go from here? What’s your burning question or concern about man and machine in the workplace?


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Three Ways Compassion Makes Your Business Better

June 20, 2018 By Patti Cotton Leave a Comment

Three Ways Compassion Makes Your Business Better
Image Credit: Shutterstock

In a recent CBS This Morning interview, Jeff Weiner, CEO of LinkedIn, expressed the importance of compassion in the workplace.

Regarding the organization of the future, Jeff said, “It’s about walking the walk… It’s about looking at different perspectives…it’s about those interpersonal or soft skills…that will set yourself, your team, and the organization up for success.”

To some people, this may sound like fluff.

After all, what’s love got to do with it?

How do you link compassion with success in a way that makes business sense?

First, let’s define what compassion is – and what it isn’t. A short definition of compassion is to have concern for the well-being of others. For more on this – and to learn what it isn’t – see my article on compassion and boundaries.

How does having concern for the well-being of others increase the bottom line?

Here are three ways compassion directly impacts your revenues.

1. Communication.

When compassion is absent from communication, it reflects a lack of willingness to walk in the other person’s shoes.

It is evidenced by little or no interest in hearing the perspectives of others, or in seeking to understand. It is also evidenced by a heightened tendency for reactive and judgmental thinking.

Poor communication can actually cost your company an average of $26,041 in productivity per employee per year. It can cost your managers the ability to perform the work and manage others; and it can cost you your leadership reputation.

2. Team and organizational alignment.

When compassion is absent from a company, teams and team members within teams work in silos.

Silos are responsible for missed deadlines, arguments over who is responsible for what, distrust, poor assumptions about others, conflict – the list goes on. The energy in such a business is negative and draining to the soul, and productivity is low as a result of it.

Do you consider yourself a compassionate leader? Be careful. Hubris Syndrome can creep up quickly, and you may discover you have actually compromised your leadership. For more on this, see my article: “Can You Lead with Heart and Get Results?”

3. Competitive advantage.

Caring for others gives you a corporate edge. But when compassion is absent, it has been proven to compromise your employees’ feelings of safety and loyalty.

They doubt that learning, collaboration, and innovation are possible at your company and can shut down, which impacts the bottom line. Service quality suffers without compassion, and the employee’s desire to empathize with others and move beyond personal bias to form a team suffers as well.

It is time to identify and take action on strategies for the workplace that ignite compassion, because, as you see, love and results do, indeed, go hand in hand.

Inspired by the book, Awakening Compassion at Work: The Quiet Power that Elevates People and Organizations (Berrett-Koehler Publishers, 2017, 272 pages)


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Has Your Leadership Expired?

June 13, 2018 By Patti Cotton Leave a Comment

Has Your Leadership Expired?
Image Credit: Shutterstock

There is much buzz about “the organization of the future” as the top business focus around the globe. Indeed, in a world-wide survey conducted by Deloitte Touche Tohmatsu Ltd, the focus takes first place among 11 other key issues facing executives today as they ask themselves how to keep their respective companies sustainable into the next generation and beyond.

This makes sense. What leader doesn’t want his or her company to move into the future successfully? Those leading realize that, as technology and shifting customer demands transform the business landscape, they will need to restructure the organization, including many processes, roles and responsibilities, and other moving parts in order to deliver services and products.

But leadership needs to change, too.

In order to lead the organization of the future, to support required new approaches, ways of thinking, doing, workforce shifts, and so much more, leaders will need to up their game.

Is your leadership up to it?

Or is it out of date?

Top tenets of the organization of the future include operating at a faster pace, adapting more quickly to market demands, acquiring new knowledge more rapidly, and embracing dynamic career demands.

What will the leaders of today need to do in order to prepare for this?

The answer lies beyond a traditional emphasis on horizontal development, which concentrates on acquiring additional information, skills and competencies.

Instead, leaders will also need to add a focus on their vertical development – developing more complex and sophisticated ways of thinking.

This only makes sense: a more complex world mean that the organization needs to respond in kind.

To do this, we need a more sophisticated way of seeing and making sense of things so that we can lead effectively.

Here are some highlights of vertical development. Do you reflect these in your leadership?

  • Strategic Thinking 2.0

Your strategic thinking sees many patterns and connections. Gone is the black and white thinking of the past. It’s time to become comfortable with uncertainty as the norm instead of having a high need for certainty.

  • Leading Change

Success is no longer defined as achievement of individuals and teams, but a realization of a shared vision. Change is embraced as a culture and is a collaborative, ongoing process.

  • Leading Across Boundaries

Are you focused on the success of your own area of responsibility? This will be termed “siloed thinking,” and replaced by working in partnership with other functions. Brain-trusting will become a regular way of thinking and doing.

How do you develop these traits and practices in yourself, your team, and your employee base?

Nick Petrie, author of “Vertical Leaders,” www.CCL.org, outlines a 3-pronged approach that can support your growth initiative:

  1. Intense stretch experiences

Provide periodic “bursts” of learning stimulation by providing a challenging work initiative or project that stretches current thinking and skills.

  1. New ways of thinking

Hold periodic meetings with an outside facilitator with the intent of challenging beliefs and behaviors to develop higher thinking. During these meetings, choose two to three difficult business issues to surface beliefs, biases, and mental models so that you can collectively challenge these and shift thinking.

  1. Strong developmental networks

Use peer coaching to see through the eyes of different stakeholders and learn how to work on real-life issues incorporating multiple considerations.

As you review the suggestions above, you no doubt recognize that these kinds of shifts require dedication and time. However, without this commitment, your enterprise will probably become a casualty of the coming changes. Making the effort to meet the future now is an investment that will surely pay off today, as well as tomorrow.


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Three Quick Ways to Recapture Your Executive Edge

June 6, 2018 By Patti Cotton Leave a Comment

Three Quick Ways to Recapture Your Executive Edge
Image Credit: Shutterstock

Are you feeling a state of overwhelm, a loss of drive, or a chronic state of stress as you lead?

These are signs that your “executive edge” is slipping. Not only can this keep you from doing your best work, it can quickly demoralize you and throw you into a low-grade funk. In fact, if left unchecked, it can lead to burnout – a debilitating state. The loss to your company is great; the loss to you personally may be immeasurable.

When you are leading, you can’t afford this.

How can you quickly recapture your edge before you lose control?

Strengthen the foundation.

Your executive edge is built on a foundation of drive, focus, and energy. If one of these areas is not nurtured, your edge will become wobbly. In fact, you won’t notice at first – the process is insidious.

Early symptoms of edge loss can be detected if you find yourself in one of the following situations:

  • You find you are regularly pulled off “into the weeds” by other projects while you attempt to concentrate on what’s important.
  • Your desk is full of work that feels like a daily grind instead of a forward move to bigger goals.
  • You carry a low-grade source of tension that keeps your brow furrowed. (Hint: are your neck and shoulders perpetually knotted up? Your chest tight?)

If you identify with any of these situations, it is time to recapture your edge by strengthening its foundation.

Here are Three Ways to Recapture Your Edge

1. Refocus your efforts.

Have you been pulled off in directions that have taken you away from what is most important? Do you find it hard to get back on track?

A moderate loss of focus means you need to review your 90-day plan (your quarterly action plan supporting your yearly goals).

A severe loss of focus means revisiting your long-term and short-term goals supporting the company, outlining a new 90-day plan that supports this, and actually blocking off “closed door” time on your calendar to work on what is most important.

2. Revive your drive.

If you are feeling that work feels like drudgery or a bit of a grind, there is a good chance you have lost your drive.

If you want to test this out, go back to your “why” – the reason you do what you do.

What is the bigger picture? Why does the company exist? How does it make life better for the world? And how do you play a part in this?

Revisit the answers to these questions daily. Remember why you do what you do.

3. Eliminate hidden energy drains.

If you carry a low-grade source of tension, this indicates an unresolved conflict of some kind. Over time, this stress can cause a loss of energy, focus, drive, and actually develop a poor outlook and some significant health concerns.

Identify those sources of tension and conflict, and make a decision as to how to resolve these. As you let go of old baggage, you will find that your stress levels will diminish and you will feel much more energetic.

When you are leading a company or area of responsibility, your edge needs to be present so that you contribute your best. And of course, on a personal note, life is too short not to enjoy living and enjoying your best life.


HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

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