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Five Reasons Your Team May Not Be Candid With You

May 2, 2018 By Patti Cotton Leave a Comment

Five Reasons Your Team May Not Be Candid With You
Image Credit: Shutterstock

How engaged is your team? Do the team members come in every day, energized, committed and excited about the work you are doing together? Are they huddled in groups brainstorming and coming up with new ideas?

Or do you get the feeling they need a vitamin shot? Are they sitting around with a second cup of coffee waiting for you to direct them?

What’s the problem?

If your team engagement is low, or its creative juices have dried up, your team members may have decided they just can’t be candid with you.

Why would they think that?

Here are some chief reasons employees aren’t candid with their leader:

1. You suffer from one-way thinking.

Are you really open to other perspectives, or do all your meetings end with your ideas as the only sound ones? If you aren’t open to encouraging and appreciating the ideas of others, people will quickly detect this and shut down. After all – why contribute when it doesn’t ever go anywhere? You will eventually surround yourself with people who simply agree to your ideas, and lose out on the brain trust you have in the room.

2. You don’t do feedback well.

If you don’t genuinely listen for the “gold” in growth opportunities, you are missing out. Your team members may have tried to give you helpful criticism in the past, but if they were met with defensiveness or denial, they will back off and stop trying to work on a better working relationship with you.

3. You’re a self-perceived super hero.

You don’t allow others to contribute. Your mantra is, “I need to start delegating more,” or, “When I ask others to help with X, Y, or Z, I get sub-par work back. It’s easier to do it myself.” If this is you, you aren’t developing your people and taking advantage of their ability to contribute. This will absolutely kill motivation in others.

4. You don’t include them.

You don’t bring others along in the process. If you don’t provide regular and meaningful updates to developments in the company and team initiatives, you aren’t empowering your people to stretch their critical thinking skills about how this affects what they are doing. If you find yourself simply telling people what to do all the time, you are probably guilty of this.

5. You’re a perfectionist.

Do you tend to come across as critical or judgmental, or demand perfection the first time around (ask your spouse or significant other if you don’t know – he or she will tell you!)? If so, you aren’t leaving room for your team to consider failures as learning points, and creative ideas as possible innovation for your company. Your team will tend to play safe and play small, so that you get smaller, safer work that appears perfect. But you will lose out on the new and innovative ideas and work they might bring. Consider this: Life, work, and leading are not about you and everything else being perfect. It’s about all this being exceptional.

If you suspect that your team is holding back, not being genuine, have a conversation with them. Ask them what they need in order to be more candid – and be prepared to receive their feedback as your own point of learning.

Schedule a Complimentary Discovery Session!

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Five Reasons Executive Coaching Experiences Fail

April 18, 2018 By Patti Cotton Leave a Comment

Five Reasons Executive Coaching Experiences Fail
Image Credit: Shutterstock

You realize that developing your leadership and that of your team gives you a competitive advantage. After all, behavior is what drives your company’s strategy, structure, culture, and systems.

You are also starkly aware that what got you to this point won’t carry you into the future. In this complex world, a commitment to developing talent at all levels of the enterprise is not a nice idea – it’s a necessity.

Where do you start? You’ll want to model from the top, and so you are probably thinking that a first good step would be to hire a coach for you and key members of your executive team.

Executive coaching has been highly recommended to you as leader as the best answer to your development.  You’ve read the statistics and they sound promising. The ROI for executive coaching has a healthy average of 7 to 10 times the investment, with some even reporting up to 49 times.

But you have a nagging doubt that has kept you from making a move to start the process. What if it doesn’t work for you? You’ve heard of a couple of stories where another decision-maker’s coaching experience didn’t meet expectations. Wasted time, energy, and money.

How can you make sure you get the same great results you keep reading about – and move confidently as you meet the future, now?

Here are 5 reasons that executives might not get the kind of return you read about – and how to start out right so that you can make an investment that pays off well for you.

Five Reasons Executive Coaching Experiences Fail

1. You don’t know what kind of coach you need.

Opening a coaches’ directory will reveal different kinds of coaches, and the choice can be overwhelming. Here are the three primary types of coaches so that you can see the difference:

a. Life coach – focuses on the whole person, personal and professional goals, aspects of life such as health, wellness, personal finances, life direction, and more.

b. Business coach – brings processes, tools, and concepts to team and enterprise growth (business coach and business consultant are closely related with quite a bit of overlap). Works on a variety of goals, including strategy, marketing, overall performance, and more.

c. Executive coach – helps unlock leadership potential, facilitating change in someone’s personal behavior that will ultimately result in achieving business goals. Executive coaches are typically hired to help C-suite, VPs and other executives with setting, supporting, and achieving personal improvement goals. Examples of focus can include developing greater leadership skills, managing staff, improving communication, managing conflict well, increasing productivity, increased agility, decision-making, and more.

2. Your coach doesn’t have the formal training and certification to be most effective.

Has your coach had the benefit of a robust accredited coaching program that utilizes proven methodologies for best adult learning and development?  And are they certified with the International Coach Federation or similar accrediting body so that you can be sure they meet highest standards in ethics and in practice?

3. Your coach doesn’t use a solid model and framework for results.

Unless your coach can use a solid model and process that keeps you focused on the goals you set with them, keeps you moving forward, allows you to assess progress as you move forward, and has the ability to truly measure outcomes, then you will not be able to bank on best results.

4. Your coach can’t meet you at your level to provide the support you need.

Coaches vary in their own levels of personal development and leadership experience. A coach does not need your industry background, or to have held the same position you now hold. However, they need to be able to help you navigate your growth and understanding where you are in your development and how you meet the world is vital to their asking the right questions to do so. The coach’s own leadership background, as well as their past client roster and client testimonials should be helpful indicators as to whether they can support you well in this regard.

5. You aren’t willing to do the work.

Change is challenging, and it requires great courage and vulnerability to look at one’s own “growing edges.” Many clients have hired coaches, only to go through the motions and not give the initiative the focus necessary to truly develop self. If you recognize that you are ready to step into a higher level of leadership, make the commitment to do the work. The results are life-changing when you give it 100%.

In order to manage well in an ever-evolving, complex world, having an able thought partner who helps you to see the landscape and navigate well is priceless. The ROI of executive coaching can be a game-changer for you, your team, and the company, if you are confident in how to go about selecting a coach, and if you make a strong commitment to change.

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Radical Engagement: Building Trust with Your Clients

April 11, 2018 By Patti Cotton Leave a Comment

Radical Engagement: Building Trust with Your Clients
Image Credit: Shutterstock

How much do your clients trust you?

If you don’t know, you may already be in danger of losing them.

In a world where relationships rule, trust is imperative. But it’s not always easy to be transparent with clients.

What does trust look like when you have a lot to lose?

Competition is fierce and delivering the best in products and services means going above and beyond rivals. However, let’s admit it – being the best all the time in every single way isn’t reality. Even if we are highly committed to the client and our process normally yields great results, things happen – for example, a missed deadline or a snag in product.

Even more serious, your business may encounter a particularly tough time enterprise-wide that risks to compromise your reputation in the marketplace.

When you find yourself in a vulnerable position with a client, you may fear losing the relationship.

However, if you have delivered great service with consistency in the past*, this situation could actually be an opportunity to strengthen it.

How do you recoup in a way that builds trust with your client?

Radical engagement!

Radical engagement means communication, transparency, and responsibility.

  1. Communicate well, communicate early, and communicate, communicate, communicate.

Once you recognize a point of vulnerability, whether a deadline may be compromised, or your company is receiving negative press because of a temporary downturn, the inclination is to hide and hope that the client doesn’t notice.

Of course, that doesn’t work. So rather than wait to hear that the client has noticed, be proactive and reach out to connect and update. Doing so demonstrates that as a valued client, they should be kept updated. This will show them that you are taking responsibility for your commitment.

  1. Be transparent.

We tend to want to downplay situations that compromise our reputations, hoping that a “soft” version of the truth will be easier to accept.

But this is where most companies actually lose clients because the real truth generally emerges.

Instead, be transparent: “Here is the situation, here is our plan to recoup, and here is what we are doing so that this doesn’t happen, again.”

Anything less, even with the most effusive appreciation for their understanding, will not reflect your commitment to serving them at highest levels.

  1. You can’t please everyone, but you can acknowledge responsibility.

Just because you are transparent, and you communicate well and often, this doesn’t mean you can avoid unpleasant reactions from clients. When others are counting on you, disappointment can be keen and emotions can flare.

However, remember that you are responsible, and acknowledge this. Let them know that if you were in their shoes, you would be disappointed and upset, as well. Remind them of your plan of action for recouping and recommit to serving them well. Let them know you will stay in close communication along the way until you deliver results.

Again, if you have delivered great service with consistency in the past, follow these three steps when you hit an unexpected snag that affects them. In doing so, you are sure to strengthen that client’s trust in you.

*For more on the topic of earning and keeping trust, companies of all industries and sectors can benefit from Leonard Berry’s article entitled How Service Companies Can Earn Customer Trust and Keep It, Harvard Business Review, 2017.

HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

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