Patti Cotton

Executive Coach & Career Strategist

strategies

Leading with Greater Inner Agility

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Leading with Greater Inner Agility
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You are moving an entire business through uncharted waters right now. A lot of people are depending on you.

Grit isn’t enough to meet the challenges you are facing. You need to increase your inner agility in two ways to deal with the complexity occurring right now.

Owen, president of a manufacturing firm, reached out to me some time ago to help develop talent for the company’s succession planning.

“I’m tired,” he began. “And I think the company needs new blood. Can you provide executive coaching for my second in command?”

“I’d be pleased to help you, Owen,” I answered. “But if I can ask, why do you think the company needs new blood? You seem like you have more good years to give.”

“Truth be told, I’ve been perplexed by the business scene,” Owen answered. “Strategies that used to work don’t cut it. The challenges that we are presented with are new. I can’t refer back to anything I’ve dealt with before in order to create a roadmap out that makes sense.”

“Owen, you aren’t alone,” I responded. “Today’s business landscape is changing so fast that it’s hard to stay on top of what’s in front of you.”

“You aren’t kidding,” he shot back. “I can’t catch my breath. It’s one fire after another. I guess I’m just too old for this.”

“You aren’t too old, Owen. You are finding yourself in the same situation as most other executives right now. It’s time to increase your leadership’s ‘inner’ agility.”

“I’m ready for anything that helps me stay sane while I move this business forward,” he said. “Tell me more.”

“Well, there are two parts of inner agility,” I shared. “These are emotional and cognitive, and they both play a part in how well you make decisions and take actions. Emotional agility has to do with how well you manage your thoughts and emotions around your experiences. And cognitive agility has to do with your ability to make complex decisions.”

Owen and I talked for a bit about emotional agility and after exploring a bit, it seemed he was on top of things there. If you are interested in working on this particular aspect of agility, see the article Four Steps to Crisis Management.

We then talked about his ability to make complex decisions in light of the current business landscape, and this is where Owen admitted he was struggling. He had no past success he could reference as he confronted presenting challenges – the things that had worked in the past were not relevant.

I shared the following 5 steps to help him begin to develop greater cognitive ability:

1. Stand still while moving.

It’s important for a leader to find time for pause, but it feels impossible when the challenges keep coming non-stop. Yet, pausing is what provides self-awareness, reflection, and a moment to replenish one’s emotional and mental stores. Some executives practice breathing meditations, journaling, a walk around the building once or twice daily, or another habit that creates a moment where they can regroup.

2. Adopt uncertainty.

We are creatures of comfort, and when challenges arise, we run to what feels familiar and safe. Yet, with the world’s volatility and its effects on business, we must learn to embrace what feels new and trade in the hat of “expert” for that of “explorer.” If you find yourself using language like, “When this is all over,” think again. Our mindsets and rhetoric need to change to, “Let’s explore this challenge!”

3. Change Up Your Questions.

Begin by asking yourself where you need to go. Avoid gravitating to “how do we do this?” too soon, and replace this impulse with “What if we could…?” By remaining in the visionary portion of your questioning for a longer brainstorming period, you can begin to think outside the box about the way to accomplish it at a later time. Involve your greater management team and line employees. Tell them what you want to accomplish and get their feedback about what they think needs to change in order to accomplish this. And don’t be afraid to ask, “What am I missing?” Be open to thinking about different ways of moving forward and accomplishing your goals.

4. Focus on the journey, not the destination.

The destination you head for today may not be there tomorrow. Set shorter-term strategies to continue supporting your customers and their current needs, using your values as the foundational rudder that keeps you, the team and the organization grounded in who you are and what you are about.

5. Work on the who of your personal leadership and not the how.

Hard skills and competencies are no adequate to support the business of tomorrow. Your leadership character – your personal values and integrity – along with your agility to move through the unfamiliar – will be what count now and in the future.

I was pleased that Owen decided to work on his inner agility, focusing on the cognitive piece, to help move the company forward. As we shouldered this together, he became more confident, able to read the business landscape and connect the dots to make complex decisions, and at the same time, reported that he was less stressed than he had been in years.

Now is the time to step away from old habits to embrace the new and uncertain as exciting, uncharted territory, full of promise. The landscape continues to shift and evolve. How about you?

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Three Ways Compassion Makes Your Business Better

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Three Ways Compassion Makes Your Business Better
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In a recent CBS This Morning interview, Jeff Weiner, CEO of LinkedIn, expressed the importance of compassion in the workplace.

Regarding the organization of the future, Jeff said, “It’s about walking the walk… It’s about looking at different perspectives…it’s about those interpersonal or soft skills…that will set yourself, your team, and the organization up for success.”

To some people, this may sound like fluff.

After all, what’s love got to do with it?

How do you link compassion with success in a way that makes business sense?

First, let’s define what compassion is – and what it isn’t. A short definition of compassion is to have concern for the well-being of others. For more on this – and to learn what it isn’t – see my article on compassion and boundaries.

How does having concern for the well-being of others increase the bottom line?

Here are three ways compassion directly impacts your revenues.

1. Communication.

When compassion is absent from communication, it reflects a lack of willingness to walk in the other person’s shoes.

It is evidenced by little or no interest in hearing the perspectives of others, or in seeking to understand. It is also evidenced by a heightened tendency for reactive and judgmental thinking.

Poor communication can actually cost your company an average of $26,041 in productivity per employee per year. It can cost your managers the ability to perform the work and manage others; and it can cost you your leadership reputation.

2. Team and organizational alignment.

When compassion is absent from a company, teams and team members within teams work in silos.

Silos are responsible for missed deadlines, arguments over who is responsible for what, distrust, poor assumptions about others, conflict – the list goes on. The energy in such a business is negative and draining to the soul, and productivity is low as a result of it.

Do you consider yourself a compassionate leader? Be careful. Hubris Syndrome can creep up quickly, and you may discover you have actually compromised your leadership. For more on this, see my article: “Can You Lead with Heart and Get Results?”

3. Competitive advantage.

Caring for others gives you a corporate edge. But when compassion is absent, it has been proven to compromise your employees’ feelings of safety and loyalty.

They doubt that learning, collaboration, and innovation are possible at your company and can shut down, which impacts the bottom line. Service quality suffers without compassion, and the employee’s desire to empathize with others and move beyond personal bias to form a team suffers as well.

It is time to identify and take action on strategies for the workplace that ignite compassion, because, as you see, love and results do, indeed, go hand in hand.

Inspired by the book, Awakening Compassion at Work: The Quiet Power that Elevates People and Organizations (Berrett-Koehler Publishers, 2017, 272 pages)

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How a Silent Marauder Might Be Threatening Your Business Future

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How a Silent Marauder Might Be Threatening Your Business Future
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Sandra was a first-generation business owner. She worked hard for more than 25 years to build a solid company that served customers well.

This was a business that would provide for her family financially, both now and in future.

Or so she thought.

But a business marauder suddenly appeared in the form of new technology that threatened to put Sandra’s company out of business.

Her hard work and her future could be wiped out in the next 36 months unless she took some quick and powerful action.

Sandra was frozen. Her ways of leading and doing were solid – but they were limited, confined to running the business the way she knew how, to what had worked up to this point.

Unless Sandra acquired agility in her leadership, she would not be able to move forward. She could become part of the 90% of executives who currently find themselves and their business obsolete.

If you are an executive or business owner, I can guarantee that technology and other marketplace changes will affect how you lead. You may have a shelf life of just up to approximately 36 months if you don’t have the agility required to work with change. This is about how long it takes before we experience the spiral that results from not shifting with change.

And this happens a lot with excellent leadership.

You are successful for a period of many years, and then suddenly, changes emerge that demand an agility from you and a way of operating that are foreign to your context. These changes and challenges leave you bewildered. You become frozen and overwhelmed, or you dig in your heels and insist on leading in the same way you always have.

You can’t tough this one out. Change is not going to go away.

Sandra had led well. Her company had been a solid contender in the marketplace.

But she was in trouble now. She called me because she couldn’t seem to move forward as she faced this new development.

Having shown herself smart, capable, and competent during her entire tenure, she agreed that the competition was real, but she couldn’t seem to muster the higher gear required to begin wrestling with new structures and processes. She hoped her company product would still be greatly loved by her loyal clients, and wondered if the business simply accelerated some tried-and-true strategies with more sales staff, if she could help the company remain viable.

She couldn’t. The changes Sandra would need to make in order to remain viable demanded a new approach – and an agility to make it happen.

When we met, Sandra pulled out a drawer and showed me several unused strategic plans. She admitted that she had never been able to take the time to figure out how to practically apply any of them. It seemed like there was never enough time, and fulfilling customer orders took precedent over all else. She said that this had served well enough in the past, but she now knew that she needed to take some sort of action fast, in order to save the business from crumbling.

Sandra exhibited what I see in a lot of seasoned leaders.

When one has led for many years, she can become accustomed to focusing on what is working well, and forget to check the horizon for what is coming ahead.

Changing conditions in the marketplace, in the economy, in politics, and in disruptive technology (and more!) can dictate that a leader pay attention. Many, however, just dig their heels in to work harder at doing the same thing, rather than to evaluate strategies and approaches that will best support these changes. This can quickly result in trouble spotted too late.

Sandra was certainly in trouble, admitting that she might need to do differently, but that she didn’t know where to start. It was clear that she not only needed a quick medium-term plan to respond to the looming competition, but that she would also need to develop more behavioral agility in order to flex and adapt to needed transitions and change.

Sandra asked if I wanted to see the strategic plans stored in her office. The latest one was dated two years prior.

“That’s too old,” I said. “These days, you want to revisit and update your strategic plan every year. Changes are coming too rapidly for an older plan to support the future.”

We got busy and went through a quick strategic planning process to accommodate the next 36 months. This plan would need to be clear, concise, and it would need to be actionable. I didn’t want this one to sit in a drawer.

Once we had the 36-month plan in place, Sandra and I worked on a medium-term action plan designed to meet the impending competition.

We were on a tight timeline to stay out in front. With coaching, Sandra was able to develop the necessary agility to execute the plan well.

Those in charge find they operate best if they have someone to help them with this. Tackling a new plan requires not only focus and buy-in from all involved, it also often demands that we operate in new and novel ways to support the future.

This is agility – the one thing that will keep us current in our leadership.

Leadership agility is “the ability to take effective action in complex, rapidly changing conditions. Only 10% have mastered the level of agility needed for consistent effectiveness in our turbulent era of global competition.” (Joiner and Josephs, Leadership Agility: Five Levels of Mastery for Anticipating and Initiating Change).

It follows that agility is necessary in company teams and in the entire enterprise, as well.

Acquiring agility demands not only new or improved direction and actions, it also asks that we develop the necessary mental and emotional capacity to implement these actions.

This is why 90% of those in leadership fail. As rapid change and complexity continues to emerge, a lot of very fine business owners and other executives fold. It isn’t from a lack of desire – it’s from a lack of understanding how to meet change effectively and to make the personal leadership shifts necessary to do so.

Back to Sandra: I’m happy to report that after we rolled up our sleeves and quickly got going, she was feeling confident about her direction, her company’s future, and her ability to meet it successfully. We hit some bumps as she expanded her agility, but we laughed a lot and she grew exponentially, setting up the company to meet the future successfully.

Sandra noted that not only was the process rewarding and energizing, she also enjoyed less stress – a great bonus. She decided to invite me to help coach her team and other key players in agility, at that point, as part of her succession planning.

How strong is your leadership agility? Are you able to survey the landscape, identify potential threats and opportunities, come up with a strong plan of action, and effectuate this well?

How to Look Back in Order to Move Forward

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How to Look Back in Order to Move Forward
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This is the time of year when many of us are already planning for 2018, while seeing how to best juggle the upcoming holiday season. There are messages and markers everywhere that prompt us to do both, as much as most of us would just like to concentrate on the month at hand.

Signs of December celebrations are everywhere. It seems that the marketplace has jumped over Thanksgiving to light up stores with holiday decorations. People are busy scheduling social events and already feeling the edge of overwhelm that a packed calendar can bring during this season.

At the same time, the workplace is confirming budgets for 2018, prompting a hard look at targeting new goals and strategies.

So, if you are like me, you are receiving e-mail messages and calls to prepare not only for social events, but for client work deadlines that actually have to do with a running start to 2018.

Strategic planning and setting personal or professional goals for 2018, while seeing how to best manage the last two months of the year can be tough. Defining how you want next year to look can turn out to be a quick two-question process that can leave out some important self-reflection.

Here is what I mean: most of us will tend to scramble, by asking ourselves, “What did I not accomplish this year that I need to accomplish next year? What do I need to do differently in order to achieve this desired state or goal next year?”

I call this line of questioning “war zone thinking.”

This is a quick tactical assessment which is useful in times of war for quick action to avoid disaster. However, it also places us in a state of “high stress alert,” impelling you to operate from the “fight or flight” area of the brain.

Operating in this way is highly counter-productive for visioning and planning strategically for next year’s goals and aspirations, and here are three reasons why:

  1. From a mindset point of view, such a quick line of questioning can tend to make you feel as though you are behind, and not performing or accomplishing enough.

Beginning a planning process with the question, “What did I not accomplish?” intimates that you have failed in some way, and places you in a defensive posture that does not allow for best processing.

  1. Using the “fight or flight” area of the brain will keep you in a state of stress and throw up roadblocks to using your “executive brain.”

The latter is the part of the brain that allows your creativity to spring forth, your visionary abilities to rise, and use of your best critical and analytical thinking skills.

  1. Assessing where you are, where you need to be, and how to get there should begin by providing a snapshot of wins and celebrations.

You will want to remind yourself as to what has worked well and what you used to achieve this so that you have a top-of-mind picture of the strengths you may use for moving forward.

The following framework is a positive and useful kick-off to your own personal planning, or your professional strategic planning process at the individual, team, and organizational levels.

Looking Back to Move Forward

  1. What accomplishments and milestones have I reached this year? The past 3-5 years?
  2. How would I like to celebrate these?
  3. What personal strengths and skills did I use in order to reach these achievements?
  4. What adversities and unexpected challenges have occurred during this time?
  5. How did I push through or move past these?
  6. How would I like to acknowledge myself for moving past these adverse occurrences?
  7. As I think about next year, what will be important to celebrate and the end of December?
  8. What are the top 1-3 goals I want target to achieve?
  9. To what will I say “no” in order to say “yes” to these? What critical shifts and conversations will need to take place?
  10. What personal strengths and skills will I use to make these things happen?

Once you have thoughtfully reflected on or discussed the answers to these questions, you will be in a positive and energetic frame of mind to move through your strategic planning process for 2018.

Three Ways to Make It Easier to Succeed in 2017

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Are you going to succeed in reaching all of your goals this year?

Most of you are reviewing your 2016 goals, and wondering how you can make a mad dash to the finish line. And you are probably asking yourself two questions:

1. Can you do it and keep your sanity, and

2. How can you make 2017 easier?

I know this, because many of you are e-mailing and calling me.

Whether you will reach your goals this year or not, it still feels like a big push to December 31st. And you are tired of feeling pressured to do more at the busiest time of year.

Are you ready to make things easier in 2017? It’s not too early to begin shifting your planning and thinking – if you want to feel more ease and spaciousness the next time around.

Here are three ways many fine executives and other professionals unwittingly make it harder for themselves to achieve their goals – and how you can do differently.

1. You recycle this year’s plan by simply putting next year’s date on it.

The obvious question here, is, did the plan work well for you? If it didn’t, why not? What needs to change or shift? Are you blaming external causes? Using poor strategies? Or are you unable to stay on track due to other factors? If you haven’t met all of your goals, don’t make the mistake of just changing the date on the document to 2017 and try, again. Instead, reset goals according to where you are now, what you have learned, and best strategies that work for you. Then ask yourself what got in the way this year, and decide how you will handle this. Because things won’t change if you don’t change them.

2. You haven’t cut the energy-wasters and other riff-raff out of your life.

You know what I mean – all the stuff that is getting in your way. Some of what you are consumed with is outside your control, and you are still allowing it to take headspace. This will keep you from your best performance. Other things you may have allowed to get in the way of meeting your goals are commitments you have made to projects or relationships that aren’t really positive or fruitful. Do a quick analysis of what has been getting in your way – and make some hard decisions.

3. You aren’t investing in yourself.

This is something I see in more women than men. Why? Women are prone to investing in ourselves last – putting the company, causes, and our families before taking care of the instrument that generates income. Yet, best-kept secret – in various studies, up to 80% of successful male executives have an executive coach to help them get to that next level. Here are two main reasons you haven’t invested in yourself:

      1. You secretly don’t think you are worth the investment. I have a “Judge Judy” response to this: either stop wasting your time setting goals that are impossible for you with this present mindset – or get some help to bring your self-worth up to a healthy state so that you can get what you want and enjoy it. Don’t let failure and “wish I had” become main threads of your story.
      2. You feel you can succeed by yourself, and do it very well. You don’t invest in yourself because you don’t think you need any help. I have one question: how has this approach been working for you? Are you where you want to be? Or is it costing you too much to get there, in emotional energy, relationships, family? What would it be like to succeed and enjoy the ride?

Successful executives and other professionals invest in themselves because they want to step up into that next level of success, and do it with ease and joy. They are ready to make the journey worth the effort.

Are you excited about 2017? What will you do differently to enjoy the ride and succeed? Join us on LinkedIn to share, and for more discussion.

Patti Cotton helps women executives optimize their effectiveness in leading self, others, and enterprises. Her areas of focus include confidence, leadership style, executive presence, effective communication, and masterful execution. With over 25 years of leadership experience, both stateside and abroad, Patti works with individuals, teams, and organizations across industries, providing executive coaching, women’s leadership development, change, and conflict management. She is also a Fortune 500 speaker. For more information on how Patti Cotton can help you and your organization, click here.