Patti Cotton

Executive Coach & Career Strategist

organizational goals

The Untapped Potential of Your Middle Management

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health
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You can quickly improve the organizational health of your company by focusing on the potential of your middle management.

But if your culture doesn’t recognize this as important, you are headed for trouble.

How do you redirect so that you strengthen your future?

Three steps.

  • Make leadership development a high priority.
  • Know how to develop your emerging leaders.
  • Address prickly roadblocks that stand in the way.

Following are three real scenarios from former clients.

I hope these help you to see where you might improve your own process and mindset.

1. Make leadership development a high priority for your organization.

Tom had led the company for years, and it had done well. Then, he was diagnosed with a heart problem. Although the prognosis for recovery was excellent, his doctor informed him that he would have to take off a considerable amount of time in order to work a wellness program.

The company was in a bind when Tom called me. He had never gotten around to putting a system and process in place to develop those high potentials who might have stepped in to help bridge the gap.

Now what?

If he left to care for his health, the business would be in trouble. If he didn’t, he would seriously jeopardize his health.

Tom and I worked together on an interim plan to support his absence, and a way to stay in communication with him on the large-picture items.

I then coached his executives to the plan as they stepped into the new responsibilities assigned to them. I also helped coach them as a team on a regular basis to keep things cohesive and smooth.

However, this was challenging. The executives all experienced steep learning curves, with corresponding bumps in the road, which presented some tense moments. We worked through it, and Tom was able to return some time later. Quite happy that we moved through this critical time, I shared with Tom that the company could have experienced a much smoother and more effective transition, had he worked with his HR department to implement an ongoing plan for leadership development.

2. Know how to develop your emerging leaders.

Rebecca ran a tight ship. She, along with her executive team, believed fully in leadership development, and they approved large budgets year after year to support succession planning. But they were not seeing the results they wanted.

Rebecca intuited that the talent was there – why weren’t those programs working for them? They were on the cusp of cutting the entire budget for learning and development. Meanwhile, some of her best middle managers were voicing complaints that they were not moving up the leadership ladder. Engagement was waning.

When Rebecca called, she said she was only calling because another CEO colleague had pressed her to do so. “I’m ready to bag investing in leadership development,” she said. “I’m only reaching out because Tim says you get results.”

After exploring what she and the team had implemented, I congratulated her on placing development as a priority. I also pointed out that the programs in which she had invested were not carefully customized to her company, its culture, and its needs.

We did wind up working together and I am happy to report that we turned things around by identifying development initiatives that would support organizational goals, a way to support growth ongoing, and systems and processes to undergird this. I’m just sorry we had to work hard to reanimate engagement because of prior wasted efforts.

3. Address prickly roadblocks that stand in the way of leadership developments.

Mark had been waiting in the wings for years for Jack, the seasoned CEO to finally retire. Jack allowed him to run daily operations and to field the heat that comes with leading a business.

There was one problem, however: Jack also kept Mark and the executive team from truly stepping into their own power to improve organizational health.

He would run interference when Mark attempted to hold employees accountable.  He would halt Mark from moving forward with initiatives that would keep the company highly competitive because, Jack said, “We have never done that, before.” Mark was quietly seeking another leadership position elsewhere – and so were some of his best executives.

This scenario was tricky. It was actually Mark who called me and not Jack. “What am I doing wrong?” he asked. “I’ve been here forever. I keep the company running, but I’m not empowered. I deal with problems that Jack creates because he keeps ‘pets’ around that shouldn’t be here – some even subversive to the organization.”

I worked with Mark to confront Jack about some of the decisions that he was not allowing Mark to implement, which compromised the business. Unfortunately, Jack did not want to listen.

Jack was afraid of retirement, and so he sat in his office and continued to collect the incredible salary and bonus he had enjoyed for more than 20 years.

Mark decided to leave and assumed the CEO spot at a new company. It’s been my pleasure to work with him there to develop a high-performing team. Mark’s only regret is that he didn’t move sooner. “I wasted a lot of years waiting,” he said. “It could have been different.”

Each of these cases could have been avoided. Good leaders are not born knowing how to prize and approach leadership development in a way that benefits them and their company.

How could stronger leadership at the middle management level improve your organizational health?

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How to Pull Your Business Results Out of a Rut

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How to Pull Your Business Results Out of a Rut
Image Credit: Shutterstock

You are a great leader and you treat your people well. You are doing all the right things – coaching and mentoring, teaching people how to solve problems, giving regular feedback… You practice the five daily good management habits we talked about last week (if you missed it, here is the link).

Your employees are happy, and you are well loved. Those who work for you express how fortunate they are – and those who don’t, wish they could.

So why are your business results in a rut?

Five things may be standing in your way. Here is a quick checklist for you and your executive team to use. Where might you be stuck?

1. Do your teams and individual contributors understand how the company vision relates to their area of responsibility?

This seems elementary, and your employees may be able to articulate the vision. After all, it is “front and center” in all your materials, your meetings and retreats. But do they understand how their area of responsibility relates to this vision?

If your staff doesn’t understand why their area of responsibility exists to support the forward motion of the entire enterprise, this needs to be where you start. When people cannot grasp how their individual contributions help to make a difference to the whole, people may be comfortably happy, but they will not have that focused sense of purpose related to the business. Eventually, this disconnect will foster complacency or a lack of motivation that will lull your employee base to under-perform.

2. Do the goals provided to your teams and individual contributors support the company vision, goals, and objectives?

Many a great business has grown quickly and taken on projects and initiatives that may no longer be valid to the goals and objectives you have at present.

I recently worked with an enterprise who asked for my help in increasing productivity and revenue. While performing some due diligence, I discovered that part of the workload assigned to many of their employees was not supporting the direction of the company. This situation occurs often and can be identified and corrected to support higher performance and better results by conducting a yearly work audit using your company’s strategic plan – but that’s another entire article!

3. Do your employees have clear action plans that support their goals?

Has your executive team worked with their reports to outline clear plans of action for the year that relate to meeting goals?

This exercise not only ensures that each employee knows what he or she should be doing to support the company direction, it can also be used as a tool to teach them how to think more strategically, solve problems, and hold themselves accountable (not to mention, a great trust-building exercise).

4. Are the metrics assigned to these goals the ones that matter?

This is where a lot of businesses stall. You need to measure in order to assess progress.

However, too many businesses commit to too many change initiatives at the same time, rendering them overwhelmed and stalled. You may collect a lot of very useful data, then, but won’t do anything with it, wasting time, energy, and money. Consider selecting 1-2 key areas or business approaches that will give you the most return, and work on these until you have incorporated them into your business culture and way of operating. Once you have done this, reassess, decide where next to improve, and repeat the process.

5. Are your employees able to execute well?

Do you have the right staff in place, and are they able to perform well so that the action plans become excellent results?

This is where we go back to the daily management habits of successful leaders (see last week’s article on this, here). Are you providing the right tools and resources for them, and are you operating with mutual trust and accountability? This is where we separate the good from the great – and what I’ll be writing more on, next week.

Where in the five points above, do you and your company excel? And where might you do a better job? I look forward to your comments.

How Do You Hold Your Leadership Accountable?

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How Do You Hold Your Leadership Accountable?

Leading While Getting Things Done

In a former corporate life, I was privileged to lead a team of 15 amazing people to raise lots of money. Millions. In fact, we were able to reach organizational goals previously impossible, and the future looked bright. I was told higher leadership was in store for me.

But there came a point when I started to experience burnout, and the fallout nearly did me in.

Reaching the goal had been great affirmation. Creating and implementing a strategic plan with right players and process to meet financial needs had been exciting. But over time, continually chasing that carrot turned into drudgery. The fact was, in my effort to make sure our team did the impossible, I focused exclusively on departmental and organizational metrics and outcomes – and neglected my personal leadership entirely.

And when you do that, things fall apart.

If you are pushing process, proposals, meetings, trainings – you name it – but you are not holding yourself accountable for your personal leadership growth, your shelf life as a viable entity will be short.

Oh, sure, you can coast for a while, but the erosion to your motivation, and then, to your performance, will begin to show. And suddenly, instead of leading, you’ll find yourself going through the rote motions of just getting things done.

How do you avoid this? How do you hold yourself accountable for your leadership development while you are handling impossible deadlines, goals, and outcomes?

I teach and coach individuals and teams around this, and the model can be simplified to just three steps:

  1. Mindset

This has to do with the beliefs you hold around your leadership abilities. Who are you as a leader, and what does this look like? What impact does your leadership make on those around you at the individual, team/relational, and organizational/global levels?

Holding yourself accountable:  How will you know when you are successful in this? What will it look like? Feel like? What are you doing when you are successful?

  1. Knowledge

What top values and strengths will you use to earmark your leadership? If you have identified these, how are you using them?

Holding yourself accountable:  How will you know when you are operating from core strengths and values? What is different about your work? Your energy? Your personal, team, and organizational outcomes? What do you need to change in order to open the gateway for these to happen successfully?

  1. Action

Daily. Flexing your competence strengthens your abilities – and your confidence!  Incorporating your mindset and knowledge into an intentional approach will keep you aligned and effective.

Holding yourself accountable: Keep a list of your core strengths and values at your desk as a handy visible reference. Then, review your 12-month action plan and ask how your leadership, its core strengths and values, will manifest and mold the outcomes. Be specific and write these down. There is power in putting this to paper. After this, drop back to your 90-day action plan to do the same. Now that you have given definition to how this should look, feel, manifest, ask yourself how you will do a weekly review of how you are measuring up over the next few weeks until this becomes an engrained approach.

When have you noticed your own leadership faltering? What has worked for you? Jump over to our LinkedIn group discussion and share!