integrity

The Key to Developing Your People

March 3, 2021 By Patti Cotton Leave a Comment

Developing your people is key to keeping your business strong. Rather than a “sometime event,” it should be an active part of your culture so that you always have your leadership talent pipeline full.

Jim was worried. His company had a knack for hiring great people. But the turnover was significant. Employee exit interviews often reflected that they felt there were little or no career path opportunities. This was puzzling to Jim, as he had always encouraged his executives to watch to support bright and promising talent in their areas for bigger things.

He had brought in several targeted trainings so that his executives were well-versed, but the numbers showed that this was not working.

What was missing?

When Jim called me, he had just learned that a key manager was leaving for a competitor.

“I can’t have this talent bleed anymore,” Jim blurted. “How can we get a handle on developing our people so that we quit losing good talent, and so that this talent is ready to move into greater responsibility?”

“Jim,” I answered, “your approach is a familiar one. Leaders may bring in occasional targeted trainings or leave people development up to their individual executives to groom people in their areas. Neither of these approaches is effective.

“What is needed is a uniform, systemic approach to developing your people that is well-defined, modeled, and replicable. Otherwise, your talent pipeline – your leadership pipeline – will be leaking from all sides.

“Well, I need to do something quickly,” Jim replied. “What are my marching orders?”

Jim and I worked on three simple steps to turn things around. By the end of 12 months, results were remarkable.

3 Steps to Developing Your People

1. Define it. Developing your people requires addressing competencies, character, and commitment. This means reviewing and identifying:

a. The technical skills needed for the role
b. The relational skills or character traits that support your culture and work environment (e.g., integrity, connection, respect, etc.)
c. Employee commitment (what does commitment look like in their personal leadership, their work, etc.)

2. Make it systemic and formalize it as part of expectations. Agreeing on your approach and framework is a good start, but you will then want to create a plan to cascade this throughout the company in a way that is replicable. What needs to be refined and emphasized in your messaging to support this as a cultural expectation? In employee job descriptions to support this? In performance reviews?

3. Model it. Start at the top. Too many leaders issue the directive to launch such an initiative, but do not actively take part in it. You as leader, and your executive team, need to begin this process first, and actively model it so that directors and managers can take the ball and run with it.

Taking the time and devoting the energy to developing your people is one of the greatest ROIs I see in the business world. I encourage you to make this a topic of discussion with your team – and to act on it.

© Patti Cotton and patticotton.com. All rights reserved. Unauthorized use and/or duplication of this material without express written permission from the author is strictly prohibited. Excerpts and links may be used, provided that attribution is made to Patti Cotton and patticotton.com, with links thereto.

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

What’s Not Going to Change for Your Leadership

September 25, 2019 By Patti Cotton Leave a Comment

Jeff Bezos, the founder of Amazon, once observed that he is frequently asked what would change in the next 10 years.

His answer has really influenced the way I approach my work with CEOs and their teams to make change.

Jeff said, “I almost never get the question: ‘What’s not going to change in the next 10 years?’ And I submit to you that that second question is actually the more important of the two — because you can build a business strategy around the things that are stable in time…

“In our retail business, we know that customers want low prices, and I know that’s going to be true 10 years from now. They want fast delivery; they want vast selection. It’s impossible to imagine a future 10 years from now where a customer comes up and says, ‘Jeff I love Amazon; I just wish the prices were a little higher,’ [or] ‘I love Amazon; I just wish you’d deliver a little more slowly.’ Impossible.

“And so the effort we put into those things, spinning those things up, we know the energy we put into it today will still be paying off dividends for our customers 10 years from now. When you have something that you know is true, even over the long term, you can afford to put a lot of energy into it.” (Source: Jeff Bezos at reInvent, November 2012)

How does this relate to leadership?

Character.

In a world of variables, character is the foundation of excellent leadership. And this will never change.

Is your foundation firm?

If you are a regular reader, you receive regular leadership tips and tools on how to be effective. I write about problem-solving, making change, confrontation and critical conversations (and more!) – all skills and competencies that you as leader must manage effectively.

But unless you possess the strength of character to put these tools to work, your results in these areas and all others will be compromised.

Why don’t leaders and their teams give greater focus to this? Well, character is hard to define. And measuring it also becomes a question.

This means that these decision-makers tend to shy away from it and turn to other aspects of development to their own detriment.

Ivey Business School’s professors Crossan, Gandz, and Seijts remind us, “When it comes to leadership, competencies determine what a person can do. Commitment determines what they want to do, and character determines what they will do.” (Crossan, Gandz, and Seijts, Developing Leadership Character, Ivey Business Journal, January/February 2012).

There are 10 leadership virtues, a key part of character, that Crossan, Gandz and Seijts have identified:

Humility is essential to learning and becoming a better leader.
Integrity is essential to building trust and encouraging others to collaborate.
Collaboration enables teamwork.
Justice yields decisions that are accepted as legitimate and reasonable by others.
Courage helps leaders make difficult decisions and challenge the decisions or actions of others.
Temperance ensures that leaders take reasonable risks.
Accountability ensures that leaders own and commit to the decisions they make and encourages the same in others.
Humanity builds empathy and understanding of others.
Transcendence equips the leader with a sense of optimism and purpose.
Judgment allows leaders to balance and integrate these virtues in ways that serve the needs of multiple stakeholders in and outside their organizations.

And now, let’s examine how they outline that these affect leadership:

(Source: Crossan, Gandz, and Seijts, Developing Leadership Character, Ivey Business Journal, January/February 2012)

You can see how these character traits undergird all that you undertake, and this will not change.

Which of these leadership character traits needs sharpening for you? Your team? Decide to give greater focus to this. Because taking your organization into the future will always begin – and end – with character.

HOW MUCH

DO OTHERS REALLY TRUST YOU?

Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Why We Don’t Have That Critical Conversation

April 17, 2019 By Patti Cotton Leave a Comment

When was the last time that you looked forward to having a difficult conversation?

Most of us run from confrontation. Consequently, we carry the weight from unresolved conflict and sub-par relationships.

What keeps us from having more emotional courage to confront?

There are 3 top reasons why:

1. You don’t feel safe.

You may feel that the difficult conversation you need to have will place you in a vulnerable position. For example, the person you may need to confront is your boss.

If that person has a history of questioning the motives of the message-bearer and judging them, rather than to focus on the issue and solve it proactively, this will feel unsafe. You will worry about negative repercussions such as branding you, and this will cause you to hesitate clearing the air.

If this is your situation, you will want to weigh the pros and cons of addressing the issue to come to some sort of resolve. If you do not, you will carry the burden of stress and discomfort from an unresolved situation or relationship, which hurts not only you, but all others involved and those around you.

2. You fear loss.

You may feel that by confronting, you will risk being rejected or unloved. If you identify with this, you may have an element of “people pleaser” in you, which requires some work.

People-pleasing weakens the effectiveness of leadership and threatens the integrity of your decision-making.

A first step in realigning this is to change the expectations you hold for yourself. Fact: You cannot please everyone – but you can certainly earn and hold their respect.

As you consider having a difficult conversation, ask yourself what you fear happening most. More likely than not, you will recognize that your base fear is not rational. The chances are slim that the whole world will turn their back on your leadership if you make an unpopular decision.

Ask yourself what positive things you can gain by having the conversation, and identify how this will positively affect your work, life, and others affected by the current negative state – a great start to lifting up emotional courage.

3. You aren’t comfortable with negative emotions.

Human beings don’t like discomfort, and most of us have not been taught the value of negative emotions.

They therefore make us mentally and physically uncomfortable and we seek to avoid them. Instead of this, consider managing them.

Negative emotions are really key indicators that invite you to pay more attention to the situations that have created them. Use these smart and helpful alerts to decipher what about the situation or problem is upsetting. This will help you to widen your lens as you consider solutions.

Where, within these three areas, do you need to strengthen your emotional courage so that you can become more effective in your leadership?

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Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

3 Essential Shifts Every Leader Must Make – Part 2

November 7, 2018 By Patti Cotton Leave a Comment

Are you prepared to lead into the future?

Most leaders are not.

They experience increasing pressure as they attempt to cover all the bases and feel unsettled about what might be coming next.

If that is you, please stay with me on this, because the volatility and complexity of change in the business world is only growing.

If you want to make sure you are prepared to lead into the future, you must make three shifts right now to navigate effectively through change, and if you don’t take quick action on these, your leadership will soon be reaching its expiration date.

In a previous article, we talked about the first of three necessary shifts to do so: sharpening your emotional intelligence to increase your relational skills. If you missed this, catch up here.

Now, on to the second of the three necessary shifts you need to make: 360° leadership development.

There is a great buzz about the fact that to really grow in your leadership, you must work on both horizontal and vertical development to meet a complex world. And this is true.

Horizontal development refers to increasing in knowledge, skills and competencies. We can measure this through leadership assessments, 360° feedback processes, and similar means. Companies invest in tremendous amounts of money to assess, measure, and hold people accountable to these, and this is necessary.

But in the last few years, we recognized that was no longer enough. We discovered that leaders who possessed the knowledge, skills, and competencies required to conduct business, were now experiencing an inability to meet the changing demands.

The world was changing – and their leadership was not.

Albert Einstein once said, “We can’t solve problems by using the same kind of thinking we used when we created them.”

To expand on this truth, it has become clear that, “We can’t lead an organization of the future effectively by using the same kind of approaches we have used to lead the organization of today.” – Patti Cotton

To meet this problem, the leadership development world recognized the need for vertical development. Vertical development refers to the growth in a person’s thinking capability. It’s about how you think – how complex, strategic, interdependent, and systemic you are able to sift through challenges and make decisions. For more on this, read the white paper “Vertical Leadership Development-Part I” by Nick Petrie, Center for Creative Leadership.

“At last!” said the leadership development world. “We have now covered how to be more agile and complete in approaching change. We can rest easy!” Top executive coaches focused on the mindset shifts necessary to cultivate this, and we saw a lot of progress.

But a giant puzzle piece was missing and tragically continued to reveal itself in significant areas of the business world.

Here’s a small and partial list of contemporary business leaders who have run companies worth billions. They possess both horizontal and vertical development and, for quite a while, have been considered thought leaders ahead of the pack.

Elizabeth Holmes, former CEO, Theranos
Martin Winterkorn, former president of Volkswagen
Martin Shkreli, former CEO of Turing Pharmaceuticals
Hisao Tinaka, former president of Toshiba

These people had the knowledge and competencies to run the organization. They developed the mindset shifts needed to develop their thinking capabilities so that they could meet change and future challenges. They were capable, high-performing, and they produced incredible results.

But the glaring piece that was missing in all cases – and the reason for their downfall – was that they were missing the third part of the 360° leadership equation: Character.

Character is a matter of trust.

And without trust, you won’t get far – at least, not for the long game.

If you are in this to win, you must not neglect your leadership character.

The people in the above list all showed a flawed or compromised character. The result has been that they have suffered personal leadership downfall, in some cases they are or have been under investigation with threatening jail time, and their respective organizations were either heavily fined, sold, or folded.

Now I am not suggesting that you should compare yourself to these people in any way – I’ve selected these people to make a point. However, I am proposing that you check to make sure that your own character is well-sharpened to support your leadership.

Can you deliver on the following traits consistently? Are they truly a part of you and the way you lead?

Five Key Leadership Character Traits:

Integrity – Are you consistent and congruent in relating to others so that they know what they can expect from you, know that they can count on you?
Respect – Do you respect yourself and others equally in your decisions and actions?
Intent – Do you hold others in positive regard and with positive intent, so that your pre-assumptions and biases don’t curtail best thinking?
Transparency – Are you authentic in your communications? Forthright in the way you confront conflict and resolve it? Candid in critical conversations so that you are tough on issues and tender on people?
Connection – Do you genuinely desire to connect well with others – and are you able to do this successfully?

Without one of these, your leadership is headed toward its expiration date. Because character is the missing piece to the complete leadership picture; the 360° leadership equation.

In the short term, you and others may not notice the effects of a compromised or weak character. But in the long run, missing this will bring down not only your ability to lead, but is quite capable of bringing an entire organization to its knees, as we have seen.

What specific trait within your character needs attention? And if you don’t know, who among your trusted colleagues can help identify this? I look forward to your feedback.

Next week, we will explore the third of three shifts you need to make: Brain Trust.

HOW MUCH

DO OTHERS REALLY TRUST YOU?

Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

When You’ve Lost Your Way

October 26, 2016 By Patti Cotton Leave a Comment

Rediscovering the True North of Your Leadership

Leading in your life and work has its hazards. There is much to do – busy demands, managing much.

Sometimes, a talented professional has reached a certain modicum of success, but discovers that she has not reached her full potential – and she doesn’t really know why.

She feels stalled.

She has lost her leadership compass – her true north.

If you have ever reached this point, or you find yourself in a destructive or unethical pattern, feeling trapped and confused, be encouraged! There’s a way out.

I coach two kinds of female executives and professionals: high achievers, and high potentials. They engage me because they have reached a certain success, and now they are ready for more.

Lately, women from both groups have been coming to me for help because they are stalled at some point in their career or in their outcomes. I call this situation a mid-life conflict, and it is the outcome of a sort of unwitting self-sabotage. This conflict happens when a talented individual works at such a fast and furious pace over time to produce exceptional results. By adopting this mode as a permanent way of “doing” to the point that she also adopts it as a permanent way of “being,” she becomes constantly reactive instead of responsive. As she isolates herself and hyper-focuses on only work, the demands keep coming. The goals continue to rise. Over time, this dynamic erodes her personal leadership and her sense of self – the unique qualities, traits, and values that helped her to rise above the crowd to succeed in the first place.

Sheila found herself in such a situation. During the early part of her leadership, she served as executive director for a large area of responsibility.

“I focused on my performance and how much I could achieve,” she shared. “It became addicting, and I sought greater and greater rewards. But getting noticed was most important to me, because I thought I had to run fast to get to the top. This frenzy took precedent over the money I was making. If I received recognition through hitting goals, it told me I was worthy as leadership material. So I kept pushing hard.”

“That must have been a tough and stressful road,” I said. “That kind of approach can help fast-track your success to a certain point, but then you usually hit a wall.”

“How did you know?” she asked, “I feel like I’ve boxed myself into a corner, and now I’m not performing as I have in the past. Additionally, I’m not sure I’ve made many friends of my colleagues. It’s pretty lonely up here. I was so busy rising to the top, and now, I’m not sure if I can redirect this mess. Sure, I can work on the way I approach things – but my professional credibility as an emerging leader may be lost.”

Sheila’s situation was not new. She is what Bill George and Andrew McLean would call a “shooting star.” In their article, “Why Leaders Lose Their Way,” they discuss five perils of the leadership journey, and these ultimately result in failure.

A shooting star is one that lacks “the grounding of an integrated life” (George and McLean). Their career is everything to them, and they are always on the go to get ahead. Balance is not part of their lexicon, and family, friends, and community connections suffer. As they push forward, stress mounts, and with the ever-changing marketplace, they must continue running faster. This means their pace is so rapid that they don’t allow the bandwidth or time to learn from their mistakes, resulting in stalled leadership.

Can a shooting star turn this around? Yes.

The answer lies in re-grounding.

But re-grounding not a simple case of re-balancing. It’s not just changing your tactics, scheduling some vacation time, and doing some intensive power networking. If you find yourself in a place where your present success has cost you a great deal of your life, and perhaps your professional future, then you must first tap back into the who and why of your leadership.

Because leadership means taking the lead.

Leadership is not a role or function; it’s a mindset and an intentional approach to all you undertake, accompanied by the thoughts, behaviors, and actions that support taking charge.

And being in charge means knowing who you are and what you are about. At its best, it’s coming from a platform of integrity, coming from center, so that your impact is significant.

To see this, you first need to understand what makes your leadership unique – your Leadership DNA. This is a combination of your purpose supported by your values and your natural strengths as you take action.

Then, you need to relate this Leadership DNA to the vision of the enterprise and its bottom line. And you work it. You strengthen and exercise this Leadership DNA so that you are aligned and powerful in all you do, from your focus and your direction to the actions you take, the decisions you make, and the people you affect.

Coming back from a stall-out – or better yet, avoiding one and taking your leadership to the next level, requires that you can answer the following tough questions – and know how to flex and integrate these into your being.

Who are you as leader?
What is your purpose?
What values will you use as your compass?
What fuels your best work?
How does your Leadership DNA impact the organization and its bottom line?

Who are you as leader? What is your purpose?

Click over to our LinkedIn Community to share your response and join in the discussion.

Bill George and Andrew McLean. “Why Leaders Lose Their Way.” Strategy and Leadership. Vol. 35, no. 3, 2007, pp. 4-11. Emerald Group Publishing Limited.

Patti Cotton helps women executives optimize their effectiveness in leading self, others, and enterprises. Her areas of focus include confidence, leadership style, executive presence, effective communication, and masterful execution. With over 25 years of leadership experience, both stateside and abroad, Patti works with individuals, teams, and organizations across industries, providing executive coaching, women’s leadership development, change, and conflict management. She is also a Fortune 500 speaker. For more information on how Patti Cotton can help you and your organization, click here.

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.