• Skip to main content
  • Skip to primary sidebar

Patti Cotton

Executive Coach & Career Strategist

  • About
  • Consulting
  • Training
  • Speaking
  • Blog
  • Contact

clients

Reset, Reboot, Relaunch – It’s All About 2021

December 23, 2020 By Patti Cotton 1 Comment

Reset, Reboot, Relaunch – It’s All About 2021
Image Credit: Shutterstock

As 2020 comes to a close, it is natural for many to feel hopeful about 2021. We now have a promising vaccine in response to the COVID-19 virus which has, for the majority of the year, dictated how we redirect and lead our lives. We have had a tense Presidential election with significant emotions surrounding the process and the event. Other local, national, and world events have added to this stress.

It is only natural that, coming to year-end, people are reflecting on renewal and relaunching their lives. Whether you are a fan or not of New Year’s resolutions, most all of us hope to enjoy a more positive and enjoyable 2021.

Part of a “great reset” involves three steps:

  • Reflection. A reflection on what went well. What were your accomplishments? For what would you like to congratulate yourself? What did not work well? For example, if you found a creative way to strike work-life balance, this is a win to be congratulated. If you made the commitment to exercise five times weekly and did not meet this, flag this as something that did not work well. Write these wins and losses down.
  • Learning. What lessons have you learned after reflecting on the wins and losses that you have listed? Perhaps you decided to turn off your computer at a certain time each day so that you could turn to your family and respect the work-life balance you created. As a result, the learning might be that putting a structure in place such as specified work hours helps support your goals. And in the case of missing the mark with your commitment to exercise, what did you learn there? It may be that you didn’t leave room in your schedule, or that you didn’t identify what kind of exercise might work for you.
  • Commitments. After listing what you have learned, identify what commitments you want to make to yourself going forward. What do you want to bring forward into the new year, and what do you want to leave behind? Again, using our examples, if your learning is that you want to continue structuring time or being more specific for important goals and priorities, how can you apply this to your goals for 2021?

This is a fruitful exercise, and my executive clients find that it helps them stay sharp in their decision-making and execution moving forward.

However, when it comes to leaving behind those things that they have identified as no longer serving them, it becomes challenging to let go.

Why is this?

We human beings are wired for comfort. This means that we also carry a natural inclination to resist change. It is hard to leave the perch! The first step is deciding how you want to leave behind those things that are no longer useful.

Consider the following three choices as you ponder how to streamline and improve your new year.

1. Release

Let it go. As you look back at 2020, what can you let go without remorse or anguish?

Generally, the kinds of things that respond well to release are low-stakes commitments, decisions, or relationships. Often, they come disguised as enjoyable or previously more important, but upon closer inspection, they may now keep you from having the energy and time you might need for greater or more relevant things. What things might you be holding onto out of habit that should be eliminated from your life or work?

2. Reframe

Look at the situation differently. Reframing calls on us to take a different perspective about a situation or person.

An example might be that you have been seeing a particular situation as irritating, or a person as prickly and thus someone to be avoided. Taking a posture to reframe means attempting to “find the gold” or different aspects of that situation which may lend to you feeling better about it.

This is often adopted when the stakes are higher. What have you been putting up with experiencing this year that you feel you need to see a different way? Where in your life or work might you benefit from greater tolerance, compassion, or appreciation of the larger picture?

3. Reconcile

Bring resolution to the problem.

Notice that the previous steps of releasing and reframing require only action on your part. Reconciliation, however, generally requires two or more people (or two or more parts of yourself!) to work.

We generally seek to reconcile when stakes are high, when we want to save the situation or relationship. This will require a negotiation of sorts. At the very least, it will necessitate a revisit of the situation you deem needs reconciling, a conversation, and a shared agreement to resolve the situation.  Sometimes, it requires that we also forgive either the other person or ourselves in order to feel that all is safely put to rest.

As you reflect on this year, and on rebooting life and work to make it even more meaningful and rewarding in the coming new season, what do you need to celebrate? And what do you need to leave behind?

I challenge you to stretch and take the steps to intentionally embrace 2021.


© Patti Cotton and patticotton.com. All rights reserved. Unauthorized use and/or duplication of this material without express written permission from the author is strictly prohibited. Excerpts and links may be used, provided that attribution is made to Patti Cotton and patticotton.com, with links thereto.

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Recharge: Unplugging from Work the Right Way

October 2, 2019 By Patti Cotton Leave a Comment

Recharge: Unplugging from Work the Right Way
Image Credit: Shutterstock

How often do you recharge your phone? My guess is that you recharge it intentionally on a regular basis so that it operates well for you at all times.

When was the last time you recharged yourself as instrument? Staying away from the office on weekends and that occasional vacation may not be restoring your ability to perform.

If you feel like you are slogging through mud, if you notice it seems to take you longer and longer to make decisions or to get the work done, this is a signal that you are not recharging effectively.

Time to switch it up.

A simple pause is not a recharge.

Just as an athlete’s body needs recovery time in between training sessions, your brain needs recovery time from performance to recharge. If it doesn’t receive this and you need to perform, you will begin to notice that your thinking isn’t as sharp as it has been in the past. Your performance-to-results-time is getting longer. It may feel like you are pushing a boulder uphill without relief to get the work done. As a result, your stress levels rise, fueling distraction and fatigue. What’s happening? You have set up a mode of operating that systematically depletes the mental and physical energy you need to accomplish work.

How do you redirect this path from impending burnout to recharge?

First, it’s important to recognize that the more you perform, the more you need to devote time to recovery. Second, what you do with that time to recover counts.

Calendar time to recharge and unplug.

Do you make time to recover? Evenings and weekends are places to start. But let’s look at how you are spending your time during those pauses. You are not recharging if you are doing any of the following at those times:

  • Scheduling or holding calls or meetings
  • Answering or even just checking work emails or work-related texts
  • Thinking about projects and work situations
  • Experiencing poor sleep and inadequate rest due to concern about an aspect of work

If any of the above situations strike home, it’s time to take some steps.

Break up with work on a regular basis.

1. Create boundaries with technology.

Shut your phone off and put the computer away. Consider carrying a dedicated work phone during workdays and leaving it in the office at night. Do these suggestions make you nervous? This may indicate that you suffer from a technology addiction or unhealthy expectations. Identify what concerns you about closing your virtual doors for the evening so that you can address this.

2. Remind yourself that you need your sleep.

Put your phone on sleep mode before you go to bed or put it in another room, so you aren’t disturbed by alerts and brightening lights. This keeps your sleep uninterrupted and free of the impulse to check right away to see if you should take care of something (most likely work!).

3. Empty your mind of work concerns.

Get a work journal. If you begin to think about work, either getting a bright idea or worrying you might forget something, write it down in your work journal. Put your journal somewhere such as in your briefcase, backpack, other where you will feel confident you won’t forget to take it with you when you return to work.

4. Reconcile that work will never be “done.”

Many live with the false belief that “once this project is complete, my workload will slow down or even out.”

Is that really true?

If you reflect back, you’ll realize this thinking is faulty. If you identify with this line of thought, considering reviewing the time you estimate for various tasks and projects, and how you gauge that you are on time as you work to complete deadlines.

Do some time blocking for these various initiatives to make sure you reserve space for work. You may find that you are optimistic, and that you haven’t allowed for unexpected interruptions and breaks. Identify what keeps you from opening up enough space for your work and readjust.

5. Integrate power-boost breaks on workdays.

Once you have preserved your evenings and weekends from work, examine your workdays for meaningful recharge. It’s tough to focus the entire day without pauses that refresh. And caffeine is not the answer.

Where in a typical workday can you break a few times for a 5-minute “brain break”? During these breaks, get up and move about. Connect with a coworker (on a non-work item such as how they spent their weekend). Meditate at your desk. Do something that allows your brain recovery time.

Infuse meaning into non-work time.

Once you have placed boundaries around non-work life, make this time count.

1. Reconnect well with family and friends.

Connecting with others nourishes your life through relationship. Be choosy about the people with whom you spend your time and make it count. Are you enjoying conversations and creating experiences together? Or are you sitting side by side while binge-watching shows without any mutual exchange?

2. Include fun and laughter.

Take stock of whether fun and laughter are well-embedded in your relationships, pastimes, and general philosophy. Intentionally lifting these up in your life makes a big difference in the quality of your exchanges and your outlook.

3. Revisit your larger purpose.

Take regular time to reflect on what you do and why you do it. How does what you do impact the larger picture of not only the business, but of life? Are you making the impact to which you aspire? Does this align with your life vision?

If you can’t answer these questions, it’s time to seek clarity. Your larger purpose + aligned and meaningful work = your legacy. Make yours count.

Recovery time should be intentional and meaningful. More than just a simple battery recharge, this should be a time when you focus on life priorities and meaning.

I often ask my clients what they want to celebrate at the end of their lives. Never has one said that he wants to leave a clean desk behind, no matter what the cost to his relationships, health, and life.

Rather, clients talk about making sure their footprint has been one of forging wonderful relationships, having positive influence on the lives of others, and helping to make the world a better place. If you identify with something along these lines, it’s time to unplug, recharge, and refocus how you approach your work to invite the space in which you can do this.

Starting now.

“Almost everything will work again if you unplug it for a few minutes, including you.”
– Anne Lamott


© Patti Cotton and patticotton.com. All rights reserved. Unauthorized use and/or duplication of this material without express written permission from the author is strictly prohibited. Excerpts and links may be used, provided that attribution is made to Patti Cotton and patticotton.com, with links thereto.

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Radical Engagement: Building Trust with Your Clients

April 11, 2018 By Patti Cotton Leave a Comment

Radical Engagement: Building Trust with Your Clients
Image Credit: Shutterstock

How much do your clients trust you?

If you don’t know, you may already be in danger of losing them.

In a world where relationships rule, trust is imperative. But it’s not always easy to be transparent with clients.

What does trust look like when you have a lot to lose?

Competition is fierce and delivering the best in products and services means going above and beyond rivals. However, let’s admit it – being the best all the time in every single way isn’t reality. Even if we are highly committed to the client and our process normally yields great results, things happen – for example, a missed deadline or a snag in product.

Even more serious, your business may encounter a particularly tough time enterprise-wide that risks to compromise your reputation in the marketplace.

When you find yourself in a vulnerable position with a client, you may fear losing the relationship.

However, if you have delivered great service with consistency in the past*, this situation could actually be an opportunity to strengthen it.

How do you recoup in a way that builds trust with your client?

Radical engagement!

Radical engagement means communication, transparency, and responsibility.

  1. Communicate well, communicate early, and communicate, communicate, communicate.

Once you recognize a point of vulnerability, whether a deadline may be compromised, or your company is receiving negative press because of a temporary downturn, the inclination is to hide and hope that the client doesn’t notice.

Of course, that doesn’t work. So rather than wait to hear that the client has noticed, be proactive and reach out to connect and update. Doing so demonstrates that as a valued client, they should be kept updated. This will show them that you are taking responsibility for your commitment.

  1. Be transparent.

We tend to want to downplay situations that compromise our reputations, hoping that a “soft” version of the truth will be easier to accept.

But this is where most companies actually lose clients because the real truth generally emerges.

Instead, be transparent: “Here is the situation, here is our plan to recoup, and here is what we are doing so that this doesn’t happen, again.”

Anything less, even with the most effusive appreciation for their understanding, will not reflect your commitment to serving them at highest levels.

  1. You can’t please everyone, but you can acknowledge responsibility.

Just because you are transparent, and you communicate well and often, this doesn’t mean you can avoid unpleasant reactions from clients. When others are counting on you, disappointment can be keen and emotions can flare.

However, remember that you are responsible, and acknowledge this. Let them know that if you were in their shoes, you would be disappointed and upset, as well. Remind them of your plan of action for recouping and recommit to serving them well. Let them know you will stay in close communication along the way until you deliver results.

Again, if you have delivered great service with consistency in the past, follow these three steps when you hit an unexpected snag that affects them. In doing so, you are sure to strengthen that client’s trust in you.

*For more on the topic of earning and keeping trust, companies of all industries and sectors can benefit from Leonard Berry’s article entitled How Service Companies Can Earn Customer Trust and Keep It, Harvard Business Review, 2017.

HOW MUCH

DO OTHERS REALLY TRUST YOU?

​Learn the two vital parts to trust and how they can help you become a more highly effective leader.

GET THE INFOGRAPHIC

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

Primary Sidebar

Patti Cotton
Tweets by @PattiCotton
  • About
  • Consulting
  • Training
  • Speaking
  • Blog
  • Contact
Home | Contact | Privacy Policy

© 2024 Cotton Group LLC | PATTI COTTON 360° LEADERSHIP®