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Patti Cotton

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How a Silent Marauder Might Be Threatening Your Business Future

November 8, 2017 By Patti Cotton Leave a Comment

How a Silent Marauder Might Be Threatening Your Business Future
Image Credit: Shutterstock

Sandra was a first-generation business owner. She worked hard for more than 25 years to build a solid company that served customers well.

This was a business that would provide for her family financially, both now and in future.

Or so she thought.

But a business marauder suddenly appeared in the form of new technology that threatened to put Sandra’s company out of business.

Her hard work and her future could be wiped out in the next 36 months unless she took some quick and powerful action.

Sandra was frozen. Her ways of leading and doing were solid – but they were limited, confined to running the business the way she knew how, to what had worked up to this point.

Unless Sandra acquired agility in her leadership, she would not be able to move forward. She could become part of the 90% of executives who currently find themselves and their business obsolete.

If you are an executive or business owner, I can guarantee that technology and other marketplace changes will affect how you lead. You may have a shelf life of just up to approximately 36 months if you don’t have the agility required to work with change. This is about how long it takes before we experience the spiral that results from not shifting with change.

And this happens a lot with excellent leadership.

You are successful for a period of many years, and then suddenly, changes emerge that demand an agility from you and a way of operating that are foreign to your context. These changes and challenges leave you bewildered. You become frozen and overwhelmed, or you dig in your heels and insist on leading in the same way you always have.

You can’t tough this one out. Change is not going to go away.

Sandra had led well. Her company had been a solid contender in the marketplace.

But she was in trouble now. She called me because she couldn’t seem to move forward as she faced this new development.

Having shown herself smart, capable, and competent during her entire tenure, she agreed that the competition was real, but she couldn’t seem to muster the higher gear required to begin wrestling with new structures and processes. She hoped her company product would still be greatly loved by her loyal clients, and wondered if the business simply accelerated some tried-and-true strategies with more sales staff, if she could help the company remain viable.

She couldn’t. The changes Sandra would need to make in order to remain viable demanded a new approach – and an agility to make it happen.

When we met, Sandra pulled out a drawer and showed me several unused strategic plans. She admitted that she had never been able to take the time to figure out how to practically apply any of them. It seemed like there was never enough time, and fulfilling customer orders took precedent over all else. She said that this had served well enough in the past, but she now knew that she needed to take some sort of action fast, in order to save the business from crumbling.

Sandra exhibited what I see in a lot of seasoned leaders.

When one has led for many years, she can become accustomed to focusing on what is working well, and forget to check the horizon for what is coming ahead.

Changing conditions in the marketplace, in the economy, in politics, and in disruptive technology (and more!) can dictate that a leader pay attention. Many, however, just dig their heels in to work harder at doing the same thing, rather than to evaluate strategies and approaches that will best support these changes. This can quickly result in trouble spotted too late.

Sandra was certainly in trouble, admitting that she might need to do differently, but that she didn’t know where to start. It was clear that she not only needed a quick medium-term plan to respond to the looming competition, but that she would also need to develop more behavioral agility in order to flex and adapt to needed transitions and change.

Sandra asked if I wanted to see the strategic plans stored in her office. The latest one was dated two years prior.

“That’s too old,” I said. “These days, you want to revisit and update your strategic plan every year. Changes are coming too rapidly for an older plan to support the future.”

We got busy and went through a quick strategic planning process to accommodate the next 36 months. This plan would need to be clear, concise, and it would need to be actionable. I didn’t want this one to sit in a drawer.

Once we had the 36-month plan in place, Sandra and I worked on a medium-term action plan designed to meet the impending competition.

We were on a tight timeline to stay out in front. With coaching, Sandra was able to develop the necessary agility to execute the plan well.

Those in charge find they operate best if they have someone to help them with this. Tackling a new plan requires not only focus and buy-in from all involved, it also often demands that we operate in new and novel ways to support the future.

This is agility – the one thing that will keep us current in our leadership.

Leadership agility is “the ability to take effective action in complex, rapidly changing conditions. Only 10% have mastered the level of agility needed for consistent effectiveness in our turbulent era of global competition.” (Joiner and Josephs, Leadership Agility: Five Levels of Mastery for Anticipating and Initiating Change).

It follows that agility is necessary in company teams and in the entire enterprise, as well.

Acquiring agility demands not only new or improved direction and actions, it also asks that we develop the necessary mental and emotional capacity to implement these actions.

This is why 90% of those in leadership fail. As rapid change and complexity continues to emerge, a lot of very fine business owners and other executives fold. It isn’t from a lack of desire – it’s from a lack of understanding how to meet change effectively and to make the personal leadership shifts necessary to do so.

Back to Sandra: I’m happy to report that after we rolled up our sleeves and quickly got going, she was feeling confident about her direction, her company’s future, and her ability to meet it successfully. We hit some bumps as she expanded her agility, but we laughed a lot and she grew exponentially, setting up the company to meet the future successfully.

Sandra noted that not only was the process rewarding and energizing, she also enjoyed less stress – a great bonus. She decided to invite me to help coach her team and other key players in agility, at that point, as part of her succession planning.

How strong is your leadership agility? Are you able to survey the landscape, identify potential threats and opportunities, come up with a strong plan of action, and effectuate this well?

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

When Leadership Abdicates the Throne

May 10, 2017 By Patti Cotton Leave a Comment

When Leadership Abdicates the Throne

Most know the romantic short version of the story of King Edward VIII and American socialite divorcée Wallis “Wally” Simpson. The young king gave up the throne so that he could marry and spend the rest of his life with his love.

The longer version of this story is seldom discussed, and it’s not quite as romantic. In fact, the situation was fraught with tangled and tawdry conflicts up from the time they met until the end of the couple’s lives.

The history books recount Edward publicly showering Wally with jewels and lavish vacations, and upon becoming king, continuing to consort with the still-married Wally, creating scandal and confusion touching not only his own family, but also the government and the United Kingdom. Even after abdicating the throne, Edward and Wally continued to flirt and fraternize with risky and dangerous relationships and situations, including heavy indicators that they supported Adolf Hitler and his efforts.

What does this wild situation have to do with leadership in the workplace?

Whether Edward should have left the throne for the woman he loved is not in judgment. Rather, it is the way he went about things – poor focus, direction, and execution. This resulted in a loss of trust and support by his inner circle and his country, and a challenging life after leaving the throne.

It’s when you’ve lost the trust and support of your people that it’s “game over.”

What does leadership abdication look like in the workplace?

It may be more subtle than stepping down from a royal throne, but it’s just as damaging.

Here are some styles of those at the top who may or may not be physically present, but who abdicate their responsibility as leaders.

Through poor behaviors and approaches, these hurt the morale, and productivity of those around them. Teams silo. Key talent leaves. Confusion reigns. The bottom line suffers. Do you or anyone you know have a boss like one of these? Or, as a leader, do you identify with any of these traits in your own leadership or in that of your team?

  • Jan, the Benevolent Dictator.

The Benevolent Dictator is the proverbial maternal/paternal figure, who keeps a tight rein on everyone. As a report, you aren’t always sure what you are supposed to do until you get directives from Jan – what to do, how to do them – and then Jan will check with you frequently to make sure you are doing what she told you to do. Sometimes she will even change her mind about what she tells you to do so that you have to change direction in the middle of a process. In short, the micro-manager extraordinaire, Jan may have you in her office several times weekly to tell you when to turn right or left. Is it any surprise that Jan doesn’t have her team operate from an action plan that empowers them and allows them to move forward on their own? In addition, chances are, your job description is “in the pile to update,” and so is your raise. Good luck with that.

  • Sam, the Disappearing Act.

Sam likes for you to take over while he disappears. In the beginning, it was pretty exciting to have so much leeway with what and how you run your area of responsibility. But then, you began to catch on – Sam reappears at the oddest times, parachuting into the middle of your projects and decisions. He questions what and why you are doing what you are doing. He changes things. It’s pretty frustrating, and you can lose credibility with others when he does this. Feel like a yo-yo?  You are. You’ve probably been promised a promotion for some time, and it’s overdue. If you could just get some time with Sam to discuss – but then, everyone else is lining up with questions, too. Because there are some critical, time-sensitive decisions that have been waiting for his endorsement – and he hasn’t been around to answer them until right now. Catch him quickly! Because, when you least expect it, Sam will be out the door, again.

  • Julia, the Decision-Adverse Boss.

Julia is famous for bringing enough of her homemade strawberry pie into the office for everyone to have a slice. She knows the names of all your kids and pets. She plans the best staff retreats. But it never seems like the right time to get a decision on critical items from Julia. “Let me mull this over,” and “That’s a great idea – let’s put it on our list,” are two of her favorite responses to your queries. Face it – you just can’t move forward with some of your initiatives without her help. You get the feeling that she cares about some things – just not about getting the work done. So forget your goals. Have another slice of pie. P.S. You’d better hope that when evaluation time comes around, she doesn’t blame you for poor performance.

  • Jim, the Easter Bunny.

Jim loves everyone, and everyone (seems?) to love him. He thrives on being liked, and it’s because of this that he refuses to do the right thing. Jim doesn’t want anyone to think he is playing favorites. Consequently, he hands projects and opportunities out like candy, and when one person gets a raise, everyone gets one. You can imagine with this kind of distribution that the remuneration is modest. You’ll hear things like, “Well, let’s see, you say you are doing twice the work that old Bernie is, and that you have twice as many reports, and twice as much revenue to generate as he does. But, you know, Bernie has been with us for 25 years, now. We wouldn’t want him to get the wrong impression, would we? So let’s just hold that promotion idea until we can come up with something for him, too. Maybe we can take it up with the team tomorrow.”  Just a word, here, but you’ve probably already guessed it:  Tomorrow never comes.

  • Mark, the Candy Man.

Who’s a good girl or boy? I’ll tell you who – it’s whoever is favored at the moment. Feel like you are favored? Try as you might, you won’t find out why you are loved at the moment, so you just hope you keep doing whatever it is keeps you on the boss’ good side. On the other hand, do you feel like the boss is spanking you for something and you don’t know why? Chances are you won’t find that out, either. You may not have done anything wrong, but the boss will deny any unfair treatment when you ask about it. Meanwhile, you feel like you are continually shut down – your ideas, the way you do things. Tired of playing with crazy? Time to think about alternatives.

There are so many ways of abdicating one’s responsibility in leadership. But no matter what style or behavior it is that holds someone back from leading, it always winds up damaging self, others, and the enterprise.

What poor style of leadership have you witnessed or heard about in the past?

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Patti Cotton is a CEO and former foreign diplomat. A sixth generation business owner, Patti not only coaches leaders – she has extensive experience in actually being one. Her experience, record of unprecedented success, and extensive training and certifications make her uniquely qualified to bring value to you and your team in the areas of leading self, leading others, and leading the enterprise.

Patti’s areas of focus include leadership and talent development, with specialization in leadership behavior and communication, conflict management, executive presence, succession planning, and strategic personal, leadership, and organizational growth.

With over 25 years of proven leadership experience, Patti works with individuals, teams, and organizations across diverse industries. As an executive coach, trainer, and Fortune 500 speaker, she will inspire, influence, and impact your organizational leaders to reach new heights of success in their personal and professional growth, and to improve performance across your organization.

For more information on how Patti Cotton can help you and your organization, click here.

Patti Cotton

Patti Cotton reenergizes talented leaders and their teams to achieve fulfillment and extraordinary results. For more information on how Patti Cotton can help you and your organization, click here.

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